AutoCAD Civil 3D General

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Employee
hgohel
Posts: 266
Registered: ‎05-17-2006
Message 21 of 39 (657 Views)

Re: Fatal Errors & Unexpected Close

08-29-2011 02:54 PM in reply to: bb

@bb,

 

Please confirm that you have driver version 265.70 (certified driver) for the Quadro FX 1700.  Please update the thread after you have run Windows Update and also BIOS and other updates from the system manufacturer.  If the problems continue after these changes, please open a support case with Autodesk.  Thanks.

 

BTW, when you switch from the ATI Radeon cards to NVIDIA Quadro FX, please remember to completely uninstall the AMD/ATI drivers.

Himanshu Gohel
Autodesk, Inc
bb
Active Member
bb
Posts: 8
Registered: ‎08-20-2011
Message 22 of 39 (646 Views)

Re: Fatal Errors & Unexpected Close

08-29-2011 04:31 PM in reply to: hgohel

Thank you for the suggestion.  The machines running 64-Bit Windows 7 have driver version 8.17.12.7533 from May 20,2011 loaded.  Unfortunately, when I went to the NVIDIA website (http://www.nvidia.com/Download/Find.aspx) and look for a certified driver version 265.70 it is not available.  Only version 266.35 comes up when you hit the request for 265.

 

When I look for an Autocad specific driver (http://www.nvidia.com/object/AutoCAD_PD_workstation.html), the newest version for 2011 appears to be version 18.1.6 from February 2, 2011.  Should I go back to the older driver?  None of the Autocad Specific drivers mention 2012 or Civil 3D.

 

Can you please provide a location to download the driver you want us to download and use?  Is there a date or other piece of information to verify which drivers are the correct version.  I will also need the proper driver for Win XP 64 bit and 32-bit machines.  Thank you.

Employee
hgohel
Posts: 266
Registered: ‎05-17-2006
Message 23 of 39 (637 Views)

Re: Fatal Errors & Unexpected Close

08-30-2011 07:03 AM in reply to: bb

Here's the link to the AutoCAD Graphics Hardware List (http://www.autodesk.com/autocad-graphicscard).  From there select AutoCAD 2012, your OS, and "workstation card " NVIDIA Quadro FX 1700 and you will be shown the result, from which page you can download the driver.

Himanshu Gohel
Autodesk, Inc
Distinguished Mentor
Posts: 771
Registered: ‎09-01-2004
Message 24 of 39 (632 Views)

Re: Fatal Errors & Unexpected Close

08-30-2011 07:12 AM in reply to: hgohel

That link does not work for me.

Jeff Paulsen
Civil 3D 2012 SP3 | Win 7 64-bit SP1
Xeon E5-1620 @ 3.60GHz, 16GB Ram | NVidia Quadro 600
bb
Active Member
bb
Posts: 8
Registered: ‎08-20-2011
Message 25 of 39 (621 Views)

Re: Fatal Errors & Unexpected Close

08-30-2011 09:32 AM in reply to: hgohel

Jeff, thank you for trying the link.  I also ran into an error message saying the location was not accessible and you are flipped to a generic Autocad "Page Not Available" location.  I continued searching from that point, and went directly to the Hardware Graphics selection page, where Civil 3d is not an option in the product list - when I try either "AutoCad" or  "Autodesk 3ds Max" the design suite choices are all clearly related to the 2D program functions. 

 

 While looking through older emails posted by hgohel, I noticed this same location is continually referred to, so it seems either internal users can access a page which outside users cannot, or there is a new problem with the page. 

 

I also ran into another thread of unresolved messages from people having problems finding a graphics card driver for NVIDIA 1700 and 1500 for Civil 3D 2012 which I had not found in previous searches.  In that string there were referrals to conflicting version numbers and the inability to find suggested drivers.  Looks like this is an ongoing problem for a number of people, not just our office. 

 

Please provide another way to reach the drivers you are referring to.  Is there a way you can attach the files to this message string so they can be downloaded?  It looks like making it a single person service request will leave a lot of other people out in the cold.

 

I appreciate your help in trying to get a resolution to this problem.  I suspect it may be almost as frustrating to you as it is to Users when we have problems accessing a tool you can get to easily.

bb
Active Member
bb
Posts: 8
Registered: ‎08-20-2011
Message 26 of 39 (613 Views)

Re: Fatal Errors & Unexpected Close

08-30-2011 09:41 AM in reply to: bb

Jeff,

I think I found a 64 bit Windows 7 version of the 265.70 driver on this page: http://usa.autodesk.com/adsk/servlet/cert/details?siteID=123112&catID=16303594&id=16391880&product=1...

 

the XP 64 bit looks like it is at http://usa.autodesk.com/adsk/servlet/cert/details?siteID=123112&catID=16303594&id=16391880&product=1...

 

amd the XP 32 bit came up at this page.  http://usa.autodesk.com/adsk/servlet/cert/details?siteID=123112&catID=16303594&id=16391880&product=1...

 

I am downloading now and will post an update once we get them loaded and see if it seems to stop the crashes for a day.

Distinguished Mentor
Posts: 771
Registered: ‎09-01-2004
Message 27 of 39 (612 Views)

Re: Fatal Errors & Unexpected Close

08-30-2011 09:42 AM in reply to: bb

I found the following link that appears to be the one that Himanshu described; however, I cannot verify that it is the same site.

 

http://usa.autodesk.com/adsk/servlet/cert?siteID=123112&id=16391880

 

Select your Product, OS and Card Vendor and pick Find. Then choose your card from the list. A separate window will open for the specific card. On this window is a Download Driver button.

Jeff Paulsen
Civil 3D 2012 SP3 | Win 7 64-bit SP1
Xeon E5-1620 @ 3.60GHz, 16GB Ram | NVidia Quadro 600
*Expert Elite*
wfberry
Posts: 1,621
Registered: ‎09-05-2006
Message 28 of 39 (602 Views)

Re: Fatal Errors & Unexpected Close

08-30-2011 09:50 AM in reply to: JeffPaulsen

You should be able to get to it from here:

 

http://usa.autodesk.com/adsk/servlet/ps/index?siteID=123112&id=3571865&linkID=9240697

 

How come it seems to me that the majority of "crash participants" appear to be using Xeon processors?

(Except Joe)

 

Bill

 

Employee
hgohel
Posts: 266
Registered: ‎05-17-2006
Message 29 of 39 (575 Views)

Re: Fatal Errors & Unexpected Close

08-31-2011 05:56 AM in reply to: wfberry

Apparently the forum software included the closing parenthesis as part of the URL and that's why the link does not work when you click on it.  However, the URL is correct - just copy/paste it and remove the parens around it:

 

http://www.autodesk.com/autocad-graphicscard

 

This short URL is better to bookmark than the final redirect, as that may possibly change.

 

 

 

Edited by
Discussion_Admin

Himanshu Gohel
Autodesk, Inc
Valued Contributor
Posts: 70
Registered: ‎11-21-2003
Message 30 of 39 (567 Views)

Re: Fatal Errors & Unexpected Close

08-31-2011 11:39 AM in reply to: wfberry

Count me in as another who gets fatal errors and crashes without a Xeon processor. I can't work for more than a couple hours without the program either freezing or fatal erroring. I have no idea what to do at this point.

JRedell, PLS
Erlandsen
Civil3d 2012
Intel Core 2 Quad 2.66GHz
Win7 64bit
Quadro FX1700 (Driver 265.70)
8GB RAM

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