FATAL ERROR: Unhandled Access Violation Reading 0x0014

[samthompson101]

Hi,

Having a problem with AutoCAD Civil 3D 2012 which keeps crashing with a fatal error on a Win7 Pro (64) machine. Was able to get the user to make a screenshot on the most recent occasion, and the error was as follows:

FATAL ERROR: Unhandled Access Violation Reading 0x0014 Exception at f5a69bb9h.

Having looked through your forums I see that this may be related to the video card, which is a Nvida Quadro 5000. I've already updated the driver to the Quadro Performance Driver, v320.78, but the problem continues.

Is there a different partner certified driver that I should be using (can't seem to find any for Civil 3D) , or is the issue related to something else?

Cheers,

Sam

[Jay_B]

Have you tried a new Windows user Account on the troubled machine to see if that makes any difference?

[samthompson101]

Hi Jay,

Yes, the machine is in a domain and multiple users have experienced this issue.

Cheers,

Sam

[samthompson101]

Anyone?

[wfberry]

Perhaps do a "Repair of the Installation".

Bill