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Member
chamorroa
Posts: 4
Registered: ‎04-26-2010
Message 1 of 6 (813 Views)
Accepted Solution

Civil 3D 2013 Help Blank Windows

813 Views, 5 Replies
05-10-2012 03:49 PM

Upgraded to Civil 3D 2013 today. Noticed that the Help window is blank when depressing the F1 key or when cliking the ? Button above the Menu Bar.  Help, What's New, Tutorials, Videos, and Getting Started also turn up a blank windows when clicked on the ? Button submenu.

 

Civil 3D 2012 is still installed in the same computer as Civil 3D 2013 is, but the above described problems are not present. The Help and What's New functionalities have no problems when using Civil 3D 2013's Welcome Screen .

 

How can I solve these problems?

 

César

Active Contributor
CivilFF
Posts: 29
Registered: ‎12-22-2010
Message 2 of 6 (795 Views)

Re: Civil 3D 2013 Help Blank Windows

05-11-2012 02:12 AM in reply to: chamorroa

AutoCAD Civil 3D 2013 Documentation is available
here http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=18834231 
(Home > Services & Support > AutoCAD Civil 3D Services & Support > AutoCAD Civil 3D 2013 Documentation)

Regards,
CivilFF
www.civilfastforward.com
Distinguished Contributor
Tom_Berning
Posts: 160
Registered: ‎08-08-2006
Message 3 of 6 (790 Views)

Re: Civil 3D 2013 Help Blank Windows

05-11-2012 05:09 AM in reply to: chamorroa

I have the same problem and have been working with Autodesk Subscription support. The problem I have is that AutoCAD doesn't see my proxy server settings so it is trying to connect directly to the Autodesk. In Options if you turn off Access online content when available, help will then appear in your internet browser and will open help files that were installed locally on your PC.

Tom Berning
Woolpert, Inc.
Civil 3D 2013
Member
chamorroa
Posts: 4
Registered: ‎04-26-2010
Message 4 of 6 (754 Views)

Re: Civil 3D 2013 Help Blank Windows

05-14-2012 07:58 AM in reply to: CivilFF

Thanks for replying CVFF.

Member
chamorroa
Posts: 4
Registered: ‎04-26-2010
Message 5 of 6 (752 Views)

Re: Civil 3D 2013 Help Blank Windows

05-14-2012 07:59 AM in reply to: chamorroa

I appreciate your reply Tom.

New Member
drboom
Posts: 1
Registered: ‎03-17-2009
Message 6 of 6 (564 Views)

Re: Civil 3D 2013 Help Blank Windows

10-16-2012 06:02 AM in reply to: Tom_Berning

I have been experiencing the blank help screen, have checked on the Access online content in the systems section of the options Tab. 

 

Any other ideas available other than restalling?

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