I think what needs to be considered here is what marking "Accept as solution" does for a post. It allows others that are searching for a solution to an issue to quickly see if a post with a subject similar to what they are looking for has a solution or not. What's a solution? Well, it's an answer. In my opinion, any answer, whether it's a fix to the issue, a work flow, a work around, or just a simple, "It can't do that" is a solution.
I agree that perhaps they should have chosen a different term (not that Autodesk would ever use a term out of context like "site") or provided multiple options for the "Accept as <insert option here>" but still, if there is an answer to the question, I'll mark it as a solution.
If it's an issue with the software not working correctly, then I would still proceed to submit a support request through the support channels. Marking something as a solution doesn't mean that the issue is resolved, just that there is an answer.
Again, this is my opinion and your milage may vary.
OK. This post generated a lot of discussion, which is what I had wanted. After reading what others have said about the subject. I've decided that those who feel that anything that gets the work moving again should be marked as a solution have the best point. Then others searching on the same topic can benefit from it.
Thank for all your comments.
Are there criteria which users must meet in order to mark as Accepted Solution? I can't see how to do it. Perhaps I'm being completely clueless, in which case a pointer would be great. Thanks.
I believe only the original poster can mark as solution.....or maybe not as I've just marked this as a solution (maybe due to Expert Elite)
You have to be to original poster to " Accept as Solution".
When you are there is a button below the reply box available in each reply.
That being said if you see a post that you feel has a correct answer or the op said it was but did not mark it. Let moderation know by using the "Report Inappropriate Content" button and leave them a note and we'll look into it as it does help user find valid answers when searching.
Hope this helps
Yes Neil Expert Elites can also.
I agree as well. There should be three different categories, Accept as (either a) Solution, Workaround or Known Issue. The Known Issues should all be routed to the Autodesk programmers and addressed! The Workarounds too, as it is something that the users need to help their workflow.
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