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About "Accept as Solution".

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Message 1 of 31
AllenJessup
1215 Views, 30 Replies

About "Accept as Solution".

I've been getting emails from Autodesk about post that don't have an accepted solution. I also see a lot of people who include a "Please accept as solution line" in their signature.

 

I'm a little stingy with doing this. I understand that it will help people who have similar problems. I do Accept as Solution" anything that is a solution. However I differentiate between a "Solution" and a "Workaround". A solution (to me) is where there is a function or action in the program that I'm unaware of and someone has provided me with that knowledge. A workaround is where I can't get where I want to be by going in a straight line so someone give me alternate directions.

 

An example of a workaround is in my post Featureline by Point Object (accept elevation) . A Solution would have been an variable or check box that eliminated the request for accepting the elevation when selecting a Point Object. The Workarounds of inserting the points at elevation and drawing through the nodes or of creating a surface from the points, drawing 2d polylines then converting them to featurelines at the surface elevation are good Workarounds. But not Solutions (in my view).

 

Maybe there should be an "Accept as Workaround" option should be added. I don't want to give the opinion, especially to Autodesk, that workaround are solutions. The fact that someone posted about the same issue 2 days later show that there needs to be a change in the program.

 

Hope if you got this far I haven't bored you too much. I just thought I needed to say this.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

30 REPLIES 30
Message 21 of 31
BrianHailey
in reply to: Sinc

I think what needs to be considered here is what marking "Accept as solution" does for a post. It allows others that are searching for a solution to an issue to quickly see if a post with a subject similar to what they are looking for has a solution or not. What's a solution? Well, it's an answer. In my opinion, any answer, whether it's a fix to the issue, a work flow, a work around, or just a simple, "It can't do that" is a solution.

 

I agree that perhaps they should have chosen a different term (not that Autodesk would ever use a term out of context like "site") or provided multiple options for the "Accept as <insert option here>" but still, if there is an answer to the question, I'll mark it as a solution.

 

If it's an issue with the software not working correctly, then I would still proceed to submit a support request through the support channels. Marking something as a solution doesn't mean that the issue is resolved, just that there is an answer.

 

Again, this is my opinion and your milage may vary.

Brian J. Hailey, P.E.



GEI Consultants
My Civil 3D Blog

Message 22 of 31
AllenJessup
in reply to: AllenJessup

OK. This post generated a lot of discussion, which is what I had wanted. After reading what others have said about the subject. I've decided that those who feel that anything that gets the work moving again should be marked as a solution have the best point. Then others searching on the same topic can benefit from it.

 

Thank for all your comments.

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 23 of 31
troma
in reply to: AllenJessup

So are you going to mark this topic as solved then? Smiley Wink


Mark Green

Working on Civil 3D in Canada

Message 24 of 31
AllenJessup
in reply to: troma

I'd already answered the A'desk email as no longer needing help.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 25 of 31
trevj
in reply to: AllenJessup

Are there criteria which users must meet in order to mark as Accepted Solution? I can't see how to do it. Perhaps I'm being completely clueless, in which case a pointer would be great. Thanks.

Message 26 of 31
neilyj666
in reply to: trevj

I believe only the original poster can mark as solution.....or maybe not as I've just marked this as a solution (maybe due to Expert Elite)

neilyj (No connection with Autodesk other than using the products in the real world)
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.

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Message 27 of 31
Discussion_Admin
in reply to: trevj

You have to be to original poster to " Accept as Solution".

 

When you are there is a button below the reply box available in each reply.

 

That being said if you see a post that you feel has a correct answer or the op said it was but did not mark it. Let moderation know by using the "Report Inappropriate Content" button and leave them a note and we'll look into it as it does help user find valid answers when searching.

 

Hope this helps
Discussion_Admin

 

Edit

Yes Neil Expert Elites can also.

Message 28 of 31
trevj
in reply to: Discussion_Admin

Thanks. I see that the button's there in a recent thread I started. Cheers. Smiley Happy

Message 29 of 31
AllenJessup
in reply to: neilyj666

Yes Neil. We can mark and ummark "Accept as Solution"



Allen Jessup
Engineering Specialist / CAD Manager

Message 30 of 31
doni49
in reply to: MarySeufert


@MarySeufert wrote:

I agree as well. There should be three different categories, Accept as (either a) Solution, Workaround or Known Issue. The Known Issues should all be routed to the Autodesk programmers and addressed! The Workarounds too, as it is something that the users need to help their workflow.



+1



Don Ireland
Engineering Design Technician




If a reply solves your issue, please remember to click on "Accept as Solution". This will help other users looking to solve a similar issue. Thank you.


Please do not send a PM asking for assistance. That's what the forums are for. This allows everyone to benefit from the question asked and the answers given.

Message 31 of 31
doni49
in reply to: AllenJessup

On the one hand, I see that marking an issue as solved because a usable work-around has been provided will help other users searching for a solution to a similar problem.

 

However doing so will prevent the email message(s) of which Allen originally posted--which means the OP won't be able to elevate the issue to Adesk to (hopefully) get a better resolution.



Don Ireland
Engineering Design Technician




If a reply solves your issue, please remember to click on "Accept as Solution". This will help other users looking to solve a similar issue. Thank you.


Please do not send a PM asking for assistance. That's what the forums are for. This allows everyone to benefit from the question asked and the answers given.

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