AutoCAD Civil 3D General Discussion

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*Expert Elite*
Joe-Bouza
Posts: 4,778
Registered: ‎12-15-2008
Message 11 of 31 (378 Views)

Re: About "Accept as Solution".

12-03-2011 11:48 AM in reply to: AllenJessup

I'm going back to "Thank you" :smileytongue:

Thank you

Joseph D. Bouza, P.E. (one of 'THOSE' People) Civil 3D 2012 & 2013
HP Z210 Workstation
Intel Xeon CPU E31240 @ 3.30 Hz
12 GB Ram


Note: Its all Resistentialism, so keep calm and carry on

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Sinc
Posts: 6,207
Registered: ‎11-18-2006
Message 12 of 31 (371 Views)

Re: About "Accept as Solution".

12-03-2011 12:20 PM in reply to: MarySeufert

At AU this past week I gave pretty much the same request to the forum team in person.

Sinc
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AllenJessup
Posts: 5,787
Registered: ‎05-21-2003
Message 13 of 31 (355 Views)

Re: About "Accept as Solution".

12-04-2011 01:28 PM in reply to: Sinc

Thank You!

*Expert Elite*
AllenJessup
Posts: 5,787
Registered: ‎05-21-2003
Message 14 of 31 (351 Views)

Re: About "Accept as Solution".

12-04-2011 02:13 PM in reply to: AllenJessup

Now how should I answer this one?

 

sol.PNG

*Expert Elite*
Joe-Bouza
Posts: 4,778
Registered: ‎12-15-2008
Message 15 of 31 (346 Views)

Re: About "Accept as Solution".

12-04-2011 02:37 PM in reply to: AllenJessup

Thank you.

Thank you

Joseph D. Bouza, P.E. (one of 'THOSE' People) Civil 3D 2012 & 2013
HP Z210 Workstation
Intel Xeon CPU E31240 @ 3.30 Hz
12 GB Ram


Note: Its all Resistentialism, so keep calm and carry on

64 Bit Win7 OS
*Expert Elite*
Sinc
Posts: 6,207
Registered: ‎11-18-2006
Message 16 of 31 (341 Views)

Re: About "Accept as Solution".

12-04-2011 04:05 PM in reply to: AllenJessup

I'd say you still have no resolution, so I'd say select "Yes I need help to resolve this issue", since it actually takes work on the end of the forum team to implement a solution.

 

That email you get is actually a new feature of the forums, where if forum questions don't get answered, the problem gets escalated to someone in Autodesk support.  It's a new idea they're trying in an attempt to reduce the number of frustrated Autodesk users out there.  They're definitely interested in any feedback you have for them on how well it works (or doesn't work).

Sinc
*Expert Elite*
AllenJessup
Posts: 5,787
Registered: ‎05-21-2003
Message 17 of 31 (331 Views)

Re: About "Accept as Solution".

12-05-2011 04:53 AM in reply to: Sinc

I'm glad to see they're trying. It's (of course) why I started this thread. In quite a few cases I don't think any of the choices apply, but I don't' want to seem unresponsive. Often I'd say I don't need any help. But that's only because I've had to bypass that method and find another way to do what I want. I can't sit around waiting for a solution, I need to progress the job.

 

I'll take your advice and answer accordingly.

 

Allen

Distinguished Mentor
JeffPaulsen
Posts: 774
Registered: ‎09-01-2004
Message 18 of 31 (276 Views)

Re: About "Accept as Solution".

12-12-2011 03:45 PM in reply to: AllenJessup

In my opinion anything that answers the OP's question can be an acceptable solution. Whether that be a command they didn't know about, a workaround or even a 3rd party App. It is the best solution to the DG post at this time.

 

The forums are mainly for us users. I don't think Autodesk is using this to keep track of defects and features. Autodesk personnel jump in sometimes to help and now with the new email system will jump in when you ask for help by selecting "Yes - I still need to resolve this issue". I appreciate them following up on the posts and I hope they continue to do so.

 

There are other venues to report defects such as Subscription Support and there is a wish list to ask for new features. And of course you can always submit feedback on this FORM.

Jeff Paulsen
Civil 3D 2012 SP3 | Win 7 64-bit SP1
Xeon E5-1620 @ 3.60GHz, 16GB Ram | NVidia Quadro 600
*Expert Elite*
BrianHailey
Posts: 2,749
Registered: ‎04-27-2005
Message 19 of 31 (236 Views)

Re: About "Accept as Solution".

12-21-2011 06:12 PM in reply to: JeffPaulsen

I agree with Jeff on this one. The "Solution" is an answer to the question. A work around is a solution. If someone else is trying to accomplish the same task as you and someone has provided you with a workaround that allows you to accomplish said task, when others are searching for a way to do that task, they can see this post has a way of doing it.

*Expert Elite*
Sinc
Posts: 6,207
Registered: ‎11-18-2006
Message 20 of 31 (209 Views)

Re: About "Accept as Solution".

12-22-2011 03:20 PM in reply to: BrianHailey

I disagree.

 

A "workaround" is not a solution.  True, the difference between a "workaround" and a "solution" can be sometimes difficult to discern.

 

But my main contradiction is with Jeff's post.  It *used to be true*.  But I don't think (maybe hope...?) it's no longer true.

 

As I found out at AU recently (and I hope this isn't consdered "classified"), the Autodesk support team handled something on the order of 10's of thousands of support requests over the last year.  By contrast, the DG's handled FIVE MILLION!!!!!!

 

So I think Autodesk has FINALLY realized the power of these support groups, and they're trying to learm how to use them more-effectively.  That's why they've implemented things like the escalation of unanswered requests.

 

This is all new stuff, though, so PLEASE give feedbak as to what is working and what is not.  But I think we've (THANKFULLY!) reached the point where Autodesk no longer views these DG's as being "user only".

 

And as always, I don't speak for Autodesk, but only as myself, as a C3D user who wants to get stuff done.

Sinc

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