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About "Accept as Solution".

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Message 1 of 31
AllenJessup
1219 Views, 30 Replies

About "Accept as Solution".

I've been getting emails from Autodesk about post that don't have an accepted solution. I also see a lot of people who include a "Please accept as solution line" in their signature.

 

I'm a little stingy with doing this. I understand that it will help people who have similar problems. I do Accept as Solution" anything that is a solution. However I differentiate between a "Solution" and a "Workaround". A solution (to me) is where there is a function or action in the program that I'm unaware of and someone has provided me with that knowledge. A workaround is where I can't get where I want to be by going in a straight line so someone give me alternate directions.

 

An example of a workaround is in my post Featureline by Point Object (accept elevation) . A Solution would have been an variable or check box that eliminated the request for accepting the elevation when selecting a Point Object. The Workarounds of inserting the points at elevation and drawing through the nodes or of creating a surface from the points, drawing 2d polylines then converting them to featurelines at the surface elevation are good Workarounds. But not Solutions (in my view).

 

Maybe there should be an "Accept as Workaround" option should be added. I don't want to give the opinion, especially to Autodesk, that workaround are solutions. The fact that someone posted about the same issue 2 days later show that there needs to be a change in the program.

 

Hope if you got this far I haven't bored you too much. I just thought I needed to say this.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

30 REPLIES 30
Message 2 of 31
antoniovinci
in reply to: AllenJessup


AllenJessup wrote:

Hope if you got this far I haven't bored you too much.


Well, I really felt asleep, Lady...

In my opinion, workarounds "are" solutions, whereas "a function or action in the program that I'm unaware of and someone has provided me with that knowledge" is simply a program feature, which you didn't know, period.

 

Have a nice weekend !

Message 3 of 31
neilyj666
in reply to: AllenJessup

Both are solutions but in different ways in that a problem that the user was having has been solved.

 

The workaround (as Allen said) is likely to involve several steps as the inherent functionality isn't there (e.g. try right clicking a Civil 3D table to extract to Excel as is possible with a regular table) whereas not knowing about a program feature is a user training issue (e.g. how many C3D users can say they are competent in all aspects of Map?? - I know that you areantoniovinci as you have given me solutions in the past !!)

neilyj (No connection with Autodesk other than using the products in the real world)
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.

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Message 4 of 31
AllenJessup
in reply to: antoniovinci

I know I'm skating a fine line. That's one of the reasons I posted. It was more the emails from Autodesk that prompted this. As I said, I don't want to give them the idea that workarounds are solutions. If you have to develop a workaround for a situation, especially if many people encounter that situation, there is something missing from the program that would benefit the users.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 5 of 31
neilyj666
in reply to: AllenJessup

I agree - I had about 20 emails this morning (never had any before though) requesting closure but I left some as unsolved because a workaround should be addressed as such and a programmatical solution provided.

 

I don't imagine Autodesk will be keen to spend time and effort in making things easier for the end user by giving us what we want - case in point is the horrendous mish mash of applying solid fills to legends in MAP which is several steps backwards from the 2011 version (may have been addressed in SP1 - haven't checked)

neilyj (No connection with Autodesk other than using the products in the real world)
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.

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Message 6 of 31
MarySeufert
in reply to: neilyj666

I agree as well. There should be three different categories, Accept as (either a) Solution, Workaround or Known Issue. The Known Issues should all be routed to the Autodesk programmers and addressed! The Workarounds too, as it is something that the users need to help their workflow.

 

The last discussion I added my 2 cents to has an accepted solution which really isn't a solution, but an acknowledgement that there is a flaw in the core of AutoCAD. While it is beneficial for someone to know that they aren't doing something wrong in their drawing, Autodesk still needs to address the issue.

 

The question is, which of these answers will be your acceptable solution? Smiley Wink

 

~ Mary

EXPERT ELITE MEMBER
Message 7 of 31
AllenJessup
in reply to: MarySeufert


@MarySeufert wrote:

 

The question is, which of these answers will be your acceptable solution? Smiley Wink


I'll consider it carefully!



Allen Jessup
Engineering Specialist / CAD Manager

Message 8 of 31
neilyj666
in reply to: AllenJessup

Autodesk are too busy hitching a ride on the 3D BIM/virtual reality bandwagon to bother with sorting out core Civil 3D functionality.

 

Lets see how long it takes to fix the DRIVE command that was broken in the recent SP1 update to 2012

 

neilyj (No connection with Autodesk other than using the products in the real world)
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.

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Message 9 of 31
jmayo-EE
in reply to: MarySeufert

Excellent idea with the known issues Mary.

John Mayo

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Message 10 of 31
Alfred.NESWADBA
in reply to: jmayo-EE

>> There should be three different categories, Accept as (either a) Solution, Workaround or Known Issue

 

+1

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
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(not an Autodesk consultant)
Message 11 of 31
Joe-Bouza
in reply to: AllenJessup

I'm going back to "Thank you" Smiley Tongue

Thank you

Joseph D. Bouza, P.E. (one of 'THOSE' People)

HP Z210 Workstation
Intel Xeon CPU E31240 @ 3.30 Hz
12 GB Ram


Note: Its all Resistentialism, so keep calm and carry on

64 Bit Win10 OS
Message 12 of 31
Sinc
in reply to: MarySeufert

At AU this past week I gave pretty much the same request to the forum team in person.

Sinc
Message 13 of 31
AllenJessup
in reply to: Sinc

Thank You!



Allen Jessup
Engineering Specialist / CAD Manager

Message 14 of 31
AllenJessup
in reply to: AllenJessup

Now how should I answer this one?

 

sol.PNG



Allen Jessup
Engineering Specialist / CAD Manager

Message 15 of 31
Joe-Bouza
in reply to: AllenJessup

Thank you.

Thank you

Joseph D. Bouza, P.E. (one of 'THOSE' People)

HP Z210 Workstation
Intel Xeon CPU E31240 @ 3.30 Hz
12 GB Ram


Note: Its all Resistentialism, so keep calm and carry on

64 Bit Win10 OS
Message 16 of 31
Sinc
in reply to: AllenJessup

I'd say you still have no resolution, so I'd say select "Yes I need help to resolve this issue", since it actually takes work on the end of the forum team to implement a solution.

 

That email you get is actually a new feature of the forums, where if forum questions don't get answered, the problem gets escalated to someone in Autodesk support.  It's a new idea they're trying in an attempt to reduce the number of frustrated Autodesk users out there.  They're definitely interested in any feedback you have for them on how well it works (or doesn't work).

Sinc
Message 17 of 31
AllenJessup
in reply to: Sinc

I'm glad to see they're trying. It's (of course) why I started this thread. In quite a few cases I don't think any of the choices apply, but I don't' want to seem unresponsive. Often I'd say I don't need any help. But that's only because I've had to bypass that method and find another way to do what I want. I can't sit around waiting for a solution, I need to progress the job.

 

I'll take your advice and answer accordingly.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 18 of 31
JeffPaulsen
in reply to: AllenJessup

In my opinion anything that answers the OP's question can be an acceptable solution. Whether that be a command they didn't know about, a workaround or even a 3rd party App. It is the best solution to the DG post at this time.

 

The forums are mainly for us users. I don't think Autodesk is using this to keep track of defects and features. Autodesk personnel jump in sometimes to help and now with the new email system will jump in when you ask for help by selecting "Yes - I still need to resolve this issue". I appreciate them following up on the posts and I hope they continue to do so.

 

There are other venues to report defects such as Subscription Support and there is a wish list to ask for new features. And of course you can always submit feedback on this FORM.

Jeff Paulsen
Civil 3D 2020.4 | Win 10 Pro N 64-bit
Xeon W-2223 @ 3.60GHz, 32GB Ram | NVidia Quadro P2200
Message 19 of 31
BrianHailey
in reply to: JeffPaulsen

I agree with Jeff on this one. The "Solution" is an answer to the question. A work around is a solution. If someone else is trying to accomplish the same task as you and someone has provided you with a workaround that allows you to accomplish said task, when others are searching for a way to do that task, they can see this post has a way of doing it.

Brian J. Hailey, P.E.



GEI Consultants
My Civil 3D Blog

Message 20 of 31
Sinc
in reply to: BrianHailey

I disagree.

 

A "workaround" is not a solution.  True, the difference between a "workaround" and a "solution" can be sometimes difficult to discern.

 

But my main contradiction is with Jeff's post.  It *used to be true*.  But I don't think (maybe hope...?) it's no longer true.

 

As I found out at AU recently (and I hope this isn't consdered "classified"), the Autodesk support team handled something on the order of 10's of thousands of support requests over the last year.  By contrast, the DG's handled FIVE MILLION!!!!!!

 

So I think Autodesk has FINALLY realized the power of these support groups, and they're trying to learm how to use them more-effectively.  That's why they've implemented things like the escalation of unanswered requests.

 

This is all new stuff, though, so PLEASE give feedbak as to what is working and what is not.  But I think we've (THANKFULLY!) reached the point where Autodesk no longer views these DG's as being "user only".

 

And as always, I don't speak for Autodesk, but only as myself, as a C3D user who wants to get stuff done.

Sinc

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