Project Browser Freez/Fatal Error

[BrockJRW]

I was going to bump another post about this but figured it would be better to start my own.

We are using ACA 2013. All of us are on windows 7 and I have installed SP2 on all machines. 

As of now I have 4 machines either giving me fatal errors or just timing out when I try to switch from one project to another using the project browser. The project and project browser load fine on startup but the problem starts when trying to switch to another project after that. I get a fatal error or program freeze everytime.

I have done the following to try and remedy the problem with no success:

* Uncheck the box to "show project browser at startup"

* Uninstall Microsoft update MS14-0347 (KB2962872)

* Change user account control settings to "never notify" and running ACA as an administrator

These are the only 3 fixes that relate to this kind of issue that I have found. The odd thing is that I can do it on my machine just fine. I have 3 other machines to test but so far it's only working on mine. I cannot find the setting that is different from my station to the others. 

Any other thoughts on what could be causeing this? I've been on this since yesterday and nothing is working.

Thanks as usual in advance for any help,

Ryan

[phil]

I'm seeing the same thing.  It first occured in July with Autodesk advising to uninstall MS14-0347 (KB2962872) this fixed the problem until on August 12th (17) new MS Window 7 updates were installed, now it is back the way it was.  So far Autodesk has not acknowledge the problem.  Have you been successful getting ACA 2013 working after the August 12th updates?

[jhe_arteliaDK]

We are seeing the exact same problem. In our case Autodesk also replied by saying: Uninstall Windows update.

Totally unacceptable solution. Autodesk will have to address this immediately!!!!!

[BrockJRW]

No luck so far. I tried again this morning and I'm getting the same issue, even after the latest updates. I'm working with customer support on this so I'll keep this post updated as I find out any information. 

[RAMasterson]

We are (were) having the same exact issues, I removed the KB2962872 patch and all was good until a few days ago. Then the same Project Browser issue re-appeared. I did some research and found the current cuprit...kb2976627. Uninstalling this patch seems to have resolved the problem this time...for now.

Hope this helps...

[stevetamplen · Accepted solution]

It turns out that Microsoft will often roll previous updates into larger, later updates, and that is what happened here, apparently.

Just uninstall the new MS update and the issue is resolved.

Solution

Uninstall Microsoft updates MS14-037 (KB2962872 - July 8, 2014) and MS14-051 (KB2976627 - August 12, 2014): Navigate to START > Control Panel > Programs and Features. In the left panel, choose "View installed updates". Search for "KB2962872". If it is present, unistall it. Repeat process to uninstall "KB2976627". Note: You may need to hide this update to prevent it from reinstalling automatically. Microsoft has been notified about this issue.

Here is the link to the new article:

http://knowledge.autodesk.com/article/Project-Browser-crashes-AutoCAD-Architecture-or-AutoCAD-MEP

[phil]

Hi RAMasterson,



Yesterday Autodesk shared their temp work-around. For now, until the next
MS update, ACA 2013 is working as it used to.



Thank you,



Phil Oakes

MPO Enterprises, LLC

970-407-1038

[phil]

Hi Steve,



Yesterday Autodesk shared their temp work-around. For now, until the next
MS update, ACA 2013 is working as it used to.



Thank you,



Phil Oakes

MPO Enterprises, LLC

970-407-1038