Community
AutoCAD Architecture Forum
Welcome to Autodesk’s AutoCAD Architecture Forums. Share your knowledge, ask questions, and explore popular AutoCAD Architecture topics.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Installation problem

4 REPLIES 4
Back to AutoCAD Architecture Category
Back to Topic Listing
Reply
Message 1 of 5
JamieNHS
Observer
560 Views, 4 Replies
‎07-12-2010 02:45 AM
‎07-12-2010 02:45 AM

Installation problem

Hi guys, I'm trying to support a user that needs Architecture 2011 reinstalling, the problem is, instead of uninstalling the software from add/remove, he seems to have just deleted the files from Program Files, the software isn't appearing in add/remove now, there were various dead shortcuts left on the start menu and it's a complete mess. When I try to install the software, the boxes are greyed out, so presumably it still thinks the software is installed.

 

Is anyone able to point me in the right direction? I guess there may be some registry entries I need to delete?

 

Thanks in advance for your help.

Report
0 Likes
Reply
4 REPLIES 4
Message 2 of 5
JamieNHS
Observer
in reply to: JamieNHS
‎07-12-2010 03:19 AM
‎07-12-2010 03:19 AM

I should perhaps also say that he has the 2010 version installed as well and would like to keep that on there for the time being, could that be affecting it at all?

 

Cheers

Report
0 Likes
Reply
Message 3 of 5
TravisNave
Mentor
in reply to: JamieNHS
‎07-16-2010 12:59 PM
‎07-16-2010 12:59 PM

No 2010 will not affect this.  What you need to do is use the Microsoft Installer Clean-Up Utility to remove the registered 2011 information from Windows.  This will allow you to reinstall.

 

Please post installation questions in the Installation and License forum.  I would have gotten to it immediately there. 

 

 



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
msicuu2.zip
Report
0 Likes
Reply
Message 4 of 5
JamieNHS
Observer
in reply to: JamieNHS
‎07-19-2010 01:28 AM
‎07-19-2010 01:28 AM

Hi Travis,

 

Many thanks for this, I've just used the tool and now the software seems to be installing just fine.

 

Apologies for using the wrong forum

 

Cheers

Report
0 Likes
Reply
Message 5 of 5
TravisNave
Mentor
in reply to: JamieNHS
‎07-19-2010 07:18 AM
‎07-19-2010 07:18 AM

Glad you are up and running! 



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
Report
0 Likes
Reply
Reply

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report

”Boost

 

Report a website issue