AutoCAD Architecture General

Reply
Product Support
MichaelBussiere2
Posts: 357
Registered: ‎11-09-2009
Message 1 of 2 (154 Views)
Accepted Solution

Files lost when saving to the network from a Windows 7 PC/laptop

154 Views, 1 Replies
05-10-2012 02:44 PM

Recently we had a user pose the inquiry regarding lost files from users when trying to save files to the network from the windows 7 computers.  They would look and act like they were being saved to the mapped drive from the network but when they returned the next morning the work was gone.

 

 

 

<Verified environment and settings were all within specifications and supported>



Michael Bussiere II
Support Specialist
Product Support
Autodesk, Inc.
Product Support
MichaelBussiere2
Posts: 357
Registered: ‎11-09-2009
Message 2 of 2 (153 Views)

Re: Files lost when saving to the network from a Windows 7 PC/laptop

05-10-2012 02:54 PM in reply to: MichaelBussiere2

Disclaimer: this may not work for all but has shown success for some on Windows 7

 

What was found was that by default the Microsoft operating system Windows 7 creates a cache folder through the “Offline Files” functionality through the Sync Center.  By default this feature is turned on and enables a user to work remote and upon returning back to the office sync back up with the server/network environment from this cache folder.  More on this feature can be found in the link below. 

 

Microsoft Offline Files: http://windows.microsoft.com/en-us/windows-vista/Understanding-offline-files

 

Additionally I have created a screen shot of this center in the link below.

 

Offline Files Screen Shot:  http://screencast.com/t/Mh2aJRoW

 

Solution: navigate to the Sync Center, and then select the “manage offline files” option.  From here you will turn off this tool by selecting the button for “Disable offline Files” 

 

I want to personally thank Stephen Durman from The idGroup for finding this possible solution that he has tested and utilized within his environment and found successful to date.  Thank you Stephen for sharing this tip with us in the forum community and support.



Michael Bussiere II
Support Specialist
Product Support
Autodesk, Inc.

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community