AutoCAD 2013/2014 DWG Format

[#1]

Hi,

Do you have HP plotters?

There is a newish driver that has helped in some cases, you could give it a try (if you have an HP plotter).

The driver is the Universal Print driver for Windows PCL6.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ds-993... - this version is for 64-bit OS.

Please let us know if you still need assistance.

Cheers,

Luciane

Luciane Conceição
Product Support Specialist
Autodesk, Inc.

[#2]

Will add this the list things to do. Will post outcome soon Scanned and filtered by MPR IT Solutions powered by MacAfee. www.mpr-it.co.uk

[#3]

Hi,

Did you have any luck resolving this issue?

Cheers,

Luciane

[#4]

Hi, No I am still having issues. I have tried all the suggestions yet when I close a drawing or R13 down it still stops working. Dorian Partridge , Draughtsman For; Piper Joinery Ltd, part of the Morrisroe Group 55 Mabledon Avenue, Ashford, Kent, TN24 8BN * Phone: 01233 643625 * Fax: 01233 610595 * Mob: 07714772940 * E-mail :dorian@piperjoinery.co.uk Scanned and filtered by MPR IT Solutions powered by MacAfee. www.mpr-it.co.uk

[#5]

Hi,

Ddi you send an error report to Autodesk?

If you did, let me know the email address that you informed in the report so that I can try to find it.

If you prefer, send me your email address in a private message.

Cheers,

Luciane

[#6]

Hi Luciane An error report went yesterday my email address is dorian@piperjoinery.co.uk Thanks Dorian Scanned and filtered by MPR IT Solutions powered by MacAfee. www.mpr-it.co.uk

[#7]

Hi,

I found your report, thank you.

Do you have the steps to reproduce the issue?

It looks like this happens when there are XREFs in use.

Please try recovering all the files (including XREFs) to see if you get better results.

It also looks like this happens when multiple files are open and you plot and then close some of them.

We are looking for detailed steps to reproduce the issue, so any detail you have is appreciated.

It is also a good idea to install the service pack:

AutoCAD 2013 SP 1.1: http://usa.autodesk.com/getdoc/id=DL20327837

Cheers,

Luciane

[#8 · Accepted solution]

To anybody that has been following this post the problem was narrowed down to a HP driver issue with HP Designjet 500, the following driver was installed 'PCL3 driver for Vista 64-bit (as the old HP Designjet 500 will not be
compatible with the PCL6 drivers I suggested earlier).

This the link to the driver used to resolve the problems

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=it&prodTypeId=18...

Many thanks to Autodesk's Luciane for her help