I have Autodesk Design Academy 2013 installed on a lab of computers in my domain. Students have been successfully using Inventor 2013 so far this year, and now they are trying to use AutoCAD 2013 and Mechanical 2013 but are encountering an error. When trying to start either of these programs, an MSI installer starts (I suppose for user-specific files) and then the message box below pops up:
After closing out the error boxes, the programs simply do not start. The domain users have their personal folders redirected from a network share, which is listed in the error box. Why these MSIs can't access the network location, I don't know, because the user logged in has full permissions on their own folder, and they can indeed access their folder from these computers. When I log in to the computer with a local administrative account, the programs work without error. So my question is, how can I get around this so my users can actually use the software? Is there a registry key I can change to point to the local drive instead of their personal folders?
Thanks so much for any help!
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one search and >>>here<<< are two possible solutions (post 17 and post 20), have you tried them already?
- alfred -
Yes, when I looked before posting my question I saw that disabling folder redirection is a potential solution. Unfortunately, I cannot disable folder redirection, as the users need to be able to access their personal folders on various other computers in the domain. I'm hoping that the Autodesk group has a way around this issue - given the nearly standard practice of folder redirection in enterprise domains and the common use of AutoCAD software, one would think this is an issue that ought to have been addressed.
Anyway, thanks for your reply.
For anyone else that may have this problem, another solution I was given was to copy the files from a local account that had already gone through the first-time run of the AutoCAD and Mechanical 2013 programs, and to place them in the directories of each domain user who wanted to use the software. This is not something that I could have implemented in my environment, as there are dozens of existing users on each lab computer I would have to do this for, as well as new users who are constantly coming through needing to use the software. What I ended up doing is making a local account on those machines that users can sign into to use the software, and then save their work on a network share - not ideal, but there really wasn't an alternative.
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