I have a user that is complaining of encountering crashes frequently.
However, when I review the *.dmp file and I have no idea where to start looking? Is there anything else that I should be looking for and how do I interpret this file?
Please advsie,
ACAminidump.dmp file:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Updates\Dump 1-30-2012\dumpdata\ACAminidump.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Mon Jan 30 12:22:06.000 2012 (UTC - 8:00)
System Uptime: not available
Process Uptime: 0 days 5:18:46.000
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1820.4f4): C++ EH exception - code e06d7363 (first/second chance not available)
Unable to load image C:\Windows\System32\ntdll.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntdll.dll
*** ERROR: Module load completed but symbols could not be loaded for ntdll.dll
ntdll+0x51fea:
00000000`77811fea c3 ret
