I complained about this issue with AutoCAD 2011 and received a reply from a Senior Product Manager. He said, in part, "We will be improving this experience with the release of 2012 software. If may not be perfect, but it will be better. We will continue to work on it until all the kinks are out."
I guess we'll have to keep digging for an answer.
I too had contact with Autodesk product support. It was the first week of Dec. They basicly said they were aware of the issues, and were working on fixing them. They did not know a specific time, service pack, or new release that would provide the fix. I am going to try to contact them directly again to see if they know if this has been fixed, since posting here is not producing any answers from them. I will try to update here anything I find out.
Well, that was a bust. My email bounced right back with the following:
Autodesk has upgraded our CRM system to Salesforce.com. As part of this upgrade, all open and recent Service Requests have been migrated to the new system. To update your issue, log into your online Autodesk portal and select the appropriate Case. All emails to this address will not be read by Autodesk.
Not sure what they are talking about. Seems that I now have to go through the Contract Manager here. (I think). He's gonna love that.
Anyway, round and round we go. I thought this was a simple question. I held back venting my frustration with the original post, because I didn't think everyone would want to hear my ramblings. But here goes. In short, this has prevented me from using AutoCAD for 3d solid modeling (since 3D navigation in AutoCAD is weak by itself IMHO), and cost me a fair amount of change for a now useless 3D mouse, which used to work well with the older version. They really had something there for a while, then broke it, and now, to the best of my knowledge, have still not fixed. I think it's fare to ask if and when they will take care of this. Thats all I want. If they are never going to fix it, I could sell my 3D mouse to someone that has a program that it works on. BTW, this 3D mouse worked well when 3D Connexions controlled the drivers. The issues started when Autodesk made the drivers native to AutoCAD.
They totally broke 3D motion control in 2011. Instead of seamlessly panning and zooming, regardless of layout or model space, 2011 wouldn't pan or zoom in layout. In model space, before doing anything, it had to switch to 3D and reduce the detail of everything on the screen. This usually cancelled whatever command you were in the middle of. Then it had to switch back when you stopped trying to pan or zoom. That's when AutoCAD didn't crash altogether.
In addition to that, one of the main differences is that you cannot pick your center of rotation. AutoCAD does it for you. This yeilds unpredictable results. You used to be able to very easily pick any point on any solid, and was a very important feature that I needed to use with almost every use of the 3D mouse. Also, generally speaking, rotation is not as smooth as it used to be. The combination of these two problems together make it not worth using.
I have a SpaceNavigator and I can confirm that the problem from 2011 is still there, it works just as bad and I cant find any improvement in 2012... :-(
This makes absolutely no sense to me. Why would a company invest the resources to do something like this only to do it wrong? You've wasted the investment, made it necessary to invest more resources to fix it and you've generated immeasureable ill will from your customers. The AutoCAD driver for the Space Navigator already worked. All they had to do was nothing. And then to top it off we have a broken promise that it would be fixed in the 2011 release.
Completely off the top of my head, and may be completely wrong, but the folks making the SpaceNavigator may have wished to stop developing AutoDesk drivers for a variety of reasons (remember AutoDesk did some major changes to its graphics internals ~ 2011 release). Regardless, it was almost certainly cheaper for them to spin off the development otherwise they would have kept it.
Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register
Start with some of our most frequented solutions to get help installing your software.