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Reference Manager Error

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Message 1 of 21
cadman777
1904 Views, 20 Replies

Reference Manager Error

Will someone please tell me what causes this error and how to fix it? (see attachment)
It came when I launched Autodesk Reference Manager.

I need this to re-connect Xref's to a large quantity of dwg's.

Much obliged for the help ...

... Chris
Win 7 Pro 64 bit + IV 2010 Suite
ASUS X79 Deluxe
Intel i7 3820 4.4 O/C
64 Gig ADATA RAM
Nvidia Quadro M5000 8 Gig
3d Connexion Space Navigator
20 REPLIES 20
Message 2 of 21
Ajilal.Vijayan
in reply to: cadman777
Message 3 of 21
cadman777
in reply to: Ajilal.Vijayan

Thanx Aj.

Please note that I have 2010, not 2012, so there isn't a "Reset Settings" option.

Any other ideas?

I never got a solution to this problem since day-1, and nobody at Adsk has forumed me w/a solution.

Is this one of those defects in the program that Adsk refuses to acknowledge, so they won't get mud on their face?

... Chris
Win 7 Pro 64 bit + IV 2010 Suite
ASUS X79 Deluxe
Intel i7 3820 4.4 O/C
64 Gig ADATA RAM
Nvidia Quadro M5000 8 Gig
3d Connexion Space Navigator
Message 4 of 21
pendean
in reply to: cadman777

No one here works for Autodesk: we are customers just like you.
Message 5 of 21
cadman777
in reply to: cadman777

Yea, I realize that most of the people in here don't work for Adsk.

But I have seen and received replies by Adsk people in here before on a number of occasions.

I just want a fix for this program defect.

Apparently it's a defect that's passed on from one version to another.

This is the kind of shoddy work-product that would get me a number on the bread line.

If that were true for Adsk, I'm sure they'd quickly relegate resources for a remedy to make their CUSTOMERS happy and thereby fulfill their part of the 'purchase agreement'.

... Chris
Win 7 Pro 64 bit + IV 2010 Suite
ASUS X79 Deluxe
Intel i7 3820 4.4 O/C
64 Gig ADATA RAM
Nvidia Quadro M5000 8 Gig
3d Connexion Space Navigator
Message 6 of 21
cadman777
in reply to: cadman777

Dear Autodesk Community Team,

Today, a number of days after I did NOT receive a solution to my software defect problem, I received this email from you:

 

Hello cadman777,

 

Your topic recently received replies.


Topic: Reference Manager Error
Date: Thu Apr 03 06:46:48 PDT 2014

Did it solve your problem?

Click here to view the replies and mark one as an Accepted Solution.

This helps others find helpful answers in the community too!


... Chris
Win 7 Pro 64 bit + IV 2010 Suite
ASUS X79 Deluxe
Intel i7 3820 4.4 O/C
64 Gig ADATA RAM
Nvidia Quadro M5000 8 Gig
3d Connexion Space Navigator
Message 7 of 21
Alfred.NESWADBA
in reply to: cadman777

Hi,

 

what type of AutoCAD (plain AutoCAD or Mechanical or ..) do you have and what servicepack have you installed?

Does that crash appear everytime with the same drawing(s)?

How many drawings could you run through, not any, or some, or close to all.

When the XRef-Manager is active, what does the task-manager say about memory usage? (And how many memory have you built in your system?

Have you tried to run that with another (new) Windows-user account (so the AutoCAD profile is fresh and not customized)?

Did you disable any file-save monitoring like antivirus, defender, ...?

 

Some questions as I guess the only way you might come to a solution is to give us more technical informations, ranting does not help to solve the problem.

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
------------------------------------------------------------------------------------
(not an Autodesk consultant)
Message 8 of 21
cadman777
in reply to: cadman777

Alfred,

 

Thanx for weighing-in on this.

 

Please note that Reference Manager won't even open when it's launched.

The error occurs while it's opening up.

You can see the error log in my first posting above.

 

Switching users (didn't think of that!) did nothing to change the problem.

 

There are no anti-virus, spam or other kinds of resource-draining programs on that stand-alone machine (no, there aren't any virus' or spyware on this machine, except the dot.com spyware that Bill Gates incorporates into Windows OS!)

 

That's all the technical details I can muster at this point.

 

 

... Chris
Win 7 Pro 64 bit + IV 2010 Suite
ASUS X79 Deluxe
Intel i7 3820 4.4 O/C
64 Gig ADATA RAM
Nvidia Quadro M5000 8 Gig
3d Connexion Space Navigator
Message 9 of 21
Alfred.NESWADBA
in reply to: cadman777

Hi,

 

what about your product itself (AutoCAD type, version, service pack)?

Did XRef-Manager ever worked and stopped working now or did it never start (since 2010)?

Have you used registry-cleaners? If so run a repair-installation (just 2 minutes, does not do anything bad on your system).

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
------------------------------------------------------------------------------------
(not an Autodesk consultant)
Message 10 of 21
cadman777
in reply to: cadman777

Alfred,

Oops. Here it is:

Autocad as part of Inventor Suite 2010, updated to latest major service release.

... Chris
Win 7 Pro 64 bit + IV 2010 Suite
ASUS X79 Deluxe
Intel i7 3820 4.4 O/C
64 Gig ADATA RAM
Nvidia Quadro M5000 8 Gig
3d Connexion Space Navigator
Message 11 of 21
Alfred.NESWADBA
in reply to: cadman777

Hi,

 

Has XRef-Manager ever worked and stopped working now or did it never start (since 2010)?

Have you tried a repair install as suggested in my reply?

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
------------------------------------------------------------------------------------
(not an Autodesk consultant)
Message 12 of 21
cadman777
in reply to: Alfred.NESWADBA

It never worked.

Repair install didn't fix it.

... Chris
Win 7 Pro 64 bit + IV 2010 Suite
ASUS X79 Deluxe
Intel i7 3820 4.4 O/C
64 Gig ADATA RAM
Nvidia Quadro M5000 8 Gig
3d Connexion Space Navigator
Message 13 of 21
Alfred.NESWADBA
in reply to: cadman777

Hi,

 

well, sounds not good. One additional idea: what happens if you right-click the XRef-Manager-icon and use option "Start as administrator"?

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
------------------------------------------------------------------------------------
(not an Autodesk consultant)
Message 14 of 21
cadman777
in reply to: Alfred.NESWADBA

Grea idea!

Didn't think of that one either.

But ... sorry, no cigar.

... Chris
Win 7 Pro 64 bit + IV 2010 Suite
ASUS X79 Deluxe
Intel i7 3820 4.4 O/C
64 Gig ADATA RAM
Nvidia Quadro M5000 8 Gig
3d Connexion Space Navigator
Message 15 of 21
Alfred.NESWADBA
in reply to: cadman777

Hi,

 

sorry for now, I have no idea with a high percentage of possible success.

I would now try to repair the Framework-installs, then a clean uninstall of AutoCAD and a reinstall with full admin-permissions. But as I wrote, I guess as the repair have not brought any success this options are worth to try, but not with the big hope behind my thougths.

 

Sorry, - alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
------------------------------------------------------------------------------------
(not an Autodesk consultant)
Message 16 of 21
cadman777
in reply to: Alfred.NESWADBA

Alfred,

Thanx for helping.

Problem is, it didn't work on my Dell Precision machine either.

So I thinking there's something wrong w/the software, b/c it won't run on a Dell workstation or a high performance clone.

... Chris
Win 7 Pro 64 bit + IV 2010 Suite
ASUS X79 Deluxe
Intel i7 3820 4.4 O/C
64 Gig ADATA RAM
Nvidia Quadro M5000 8 Gig
3d Connexion Space Navigator
Message 17 of 21
Alfred.NESWADBA
in reply to: cadman777

Hi,

 

one more question: if you right-click ontop the file AdRefMan.exe and look to details, what version does your file have?

Mine has 18.0.309.0 (and I'm running on Win7x64 too).

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
------------------------------------------------------------------------------------
(not an Autodesk consultant)
Message 18 of 21
Ajilal.Vijayan
in reply to: cadman777


@cadman777 wrote:

Thanx Aj.

Please note that I have 2010, not 2012, so there isn't a "Reset Settings" option.

Any other ideas?


Can you make a backup of the current profile and then delete the profile ?

C:\Users\USERNAME\AppData\Roaming\Autodesk\Version\enu\Support\Profiles

 

Then restart AutoCAD, so that AutoCAD will create a new profile for you.

Then try to launch reference manager.

 

Message 19 of 21
cadman777
in reply to: Alfred.NESWADBA

Alfred,

Yup, that's the version I have too.

... Chris
Win 7 Pro 64 bit + IV 2010 Suite
ASUS X79 Deluxe
Intel i7 3820 4.4 O/C
64 Gig ADATA RAM
Nvidia Quadro M5000 8 Gig
3d Connexion Space Navigator
Message 20 of 21
cadman777
in reply to: Ajilal.Vijayan

Thanx AJ, but didn't work.

... Chris
Win 7 Pro 64 bit + IV 2010 Suite
ASUS X79 Deluxe
Intel i7 3820 4.4 O/C
64 Gig ADATA RAM
Nvidia Quadro M5000 8 Gig
3d Connexion Space Navigator

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