We are having a print server in which HP DJ Z6200 printer is attached and shared. Nearly 200 users (with Win 7 64bit) are using this plotter. There are few other HP plotters also attached on this print server.
While trying to print any drawing from this HP DJ Z6200 printer, AutoCAD is showing below mentioned error -
None:This plotter configuration cannot be used for one of these reasons: the driver cannot be found, the evice can not be found or the device has a problem. The none plot device has been substituted.
After several googling & digging into the AutoCAD forums I have found that we need to create .PC3 file for this plotter. But while trying to do so, getting the same error message as mentioned. But from the same system, with any other application (MS Word, Excel, Acrobat), we are able to print on the same plotter. After several tryout, we have managed to create a .PC3 file from an Windows XP system. By copying that .PC3 file to affected system, printing is working fine. But its a work around for us as its very difficult to copy-paste .PC3 file for all the users (around 200 or more from different locations).
If anyone can help me on this, it will be very helpful for us.
We are using Windows2003 server as print server. WinXP & Win7 are 64bit. Those drivers have been installed on print server. We are able to print with the mentioned printer from any other applications like Word, Excel, PDF etc, but not from AutoCAD only.
Postscript or HPGL2 drivers? have you tried both? Are they installed locally on each PC?
Is the firmware update installed on the plotter?
is 2010 fully patched and updated?
It looks like HP's Win7 drivers are the problem since the XP drivers work fine: not much you can do through AutoCAD to fix it.
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