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AntiBanana
Posts: 12
Registered: ‎10-18-2011
Message 1 of 11 (2,054 Views)
Accepted Solution

Crash when print through AutoCAD in Windows 7

2054 Views, 10 Replies
11-03-2011 07:38 PM

Hello, i'm newbie here. i dunno how to create new post so i ask here.

 

I tried to print the layout from autocad, the autocad will freeze and it will prompt out the AutoCAD Application error message as the attachment below. Once click on "cancel", the application will shut down itself. Anyone can help me pls!!

 

*The printer is HP LaserJet P5225.

*Other program like Revit, MS Word and etc still able to print well.

*Computer spec: Windows 7-64bit, 12 GB RAM, Xeon processor.

*Installed with the HP original driver from original disc that given

 

Appreciate a lot on any help!

*Expert Elite*
Alfred.NESWADBA
Posts: 8,888
Registered: ‎06-29-2007
Message 2 of 11 (2,042 Views)

Re: Crash when print through AutoCAD in Windows 7

11-04-2011 12:36 AM in reply to: AntiBanana

Hi,

 

>> as the attachment below

Sorry, there is no attachment. :smileywink:

 

Some questions to isolate the problem:

  • does that happen only with one special drawing or does that also happen when you create a new drawing from an AutoCAD-template, draw a line and plot it?
  • do you get a preview?
  • have you tried to create a DWF or PDF, just to be sure that it depends on this specific plotter/printer-driver?
  • and if all above fails ... have you tried to create a PC3-file for this plotter from scatch?

 

- alfred -

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Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at
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Contributor
AntiBanana
Posts: 12
Registered: ‎10-18-2011
Message 3 of 11 (2,040 Views)

Re: Crash when print through AutoCAD in Windows 7

11-04-2011 12:59 AM in reply to: AntiBanana

Hi,

 

Is it the attachment can answer your question? Because i'm not an expert in AutoCAD :smileyhappy:

 

But it happens everytime my friends and me facing the same issue when try to print in A3 through HP LaserJet P5225dn. Got a same condition between my friends and me is..we are using windows 7 (64 bits)...one of my friend, she using windows xp..she can print well..

 

Is this a common issue? or there is any way to fix this? thanks man!

*Expert Elite*
Alfred.NESWADBA
Posts: 8,888
Registered: ‎06-29-2007
Message 4 of 11 (2,037 Views)

Re: Crash when print through AutoCAD in Windows 7

11-04-2011 01:29 AM in reply to: AntiBanana

Hi,

 

if you would have clicked onto the "more info"-button, maybe that there would be some hints to continue.

 

But the type of message remembers me first to a MS-Framework error, and the second idea was that HP had often installed some printer-manager (showing you how much ink is in, plus other details) and this print-manager was based on Framework 1.1. That's commonly not installed anymore but maybe your friends's-XP has it.


Try first to get a new driver for this printer, if you don't find one install a driver that is compatible to your printer and use that.

If you have the choice during installation not to install any manager ==> don't install it (at least just to isolate the problem).

 

- alfred -

-------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at
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Distinguished Contributor
Dazzman
Posts: 149
Registered: ‎06-27-2006
Message 5 of 11 (2,026 Views)

Re: Crash when print through AutoCAD in Windows 7

11-04-2011 07:08 AM in reply to: AntiBanana

We have had this issue since we moved to a 64 bit os and solved it by making our own A3 paper size which is slightly smaller for the 64 bit systems  on the server that hosts our A3 printers.

 

It seems that AutoCAD falls over when you select A3 paper for any printers but not our plotter other people have fixed it by using the universal driver we have been using our fix for a couple of years now.

 

Check out the Printing and Plotting section for advice on this.

 

*Expert Elite*
pendean
Posts: 21,810
Registered: ‎11-06-2003
Message 6 of 11 (2,007 Views)

Re: Crash when print through AutoCAD in Windows 7

11-04-2011 06:00 PM in reply to: AntiBanana
HP provides a universal driver that solves many 11x17 / A3 issues in Win764bit, as does Microsoft with the built-in Win7 drivers for most laser printers (add a printer wizard, you must update it in the app first). Only as a last resort do you need to create a custom sheet as noted above.

None of the above in new news: it's been around as long as Win7 64bit. Try a google search.
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Contributor
AntiBanana
Posts: 12
Registered: ‎10-18-2011
Message 7 of 11 (1,977 Views)

Re: Crash when print through AutoCAD in Windows 7

11-14-2011 11:45 PM in reply to: Alfred.NESWADBA

Hi Alfred,

 

Thanks for your suggestion and i tried it out..but the problem is once i clicked on print.. it was the whole AutoCAD hang as previous.  The only thing i can do is end task.

 

Any other suggestion please!! :smileyhappy:

 

*Again, after i clicked on "print" button, the AutoCAD totally hang :smileysad:

*Expert Elite*
Alfred.NESWADBA
Posts: 8,888
Registered: ‎06-29-2007
Message 8 of 11 (1,973 Views)

Re: Crash when print through AutoCAD in Windows 7

11-14-2011 11:54 PM in reply to: AntiBanana

Hi,

 

>> Any other suggestion please!!

You got two other ideas ... have you tried them?

 

- alfred -

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Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at
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New Member
DEVR2142
Posts: 1
Registered: ‎11-23-2011
Message 9 of 11 (1,925 Views)

Re: Crash when print through AutoCAD in Windows 7

11-23-2011 01:05 AM in reply to: AntiBanana

you can use another printer to try,it it can print normally,then download newest drivers from HP website.

New Member
Michael.U
Posts: 1
Registered: ‎08-21-2012
Message 10 of 11 (1,416 Views)

Re: Crash when print through AutoCAD in Windows 7

08-21-2012 10:08 PM in reply to: AntiBanana

Hi,

 

After dealing with the same Print crash problem on windows 7 32-bit and found a solution.

 

First we downloaded a POST SCRIPT driver from HP's website not the PCL version, unzip that file to the desktop, then go to printers and click add new printer, we used a driver from the unzipped file instead of a universal one supplied by windows or HP.

The PCL driver seemed to be causing the problem so make sure you source the latest post script version.

Hopefully this works for you too!

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