Thanks to this KB-article (http://usa.autodesk.com/getdoc/id=TS16732564) I managed it to get the Autodesk Exchange running but it doesn't affect the Autodesk Account.
Can anybody tell me, which Server (or Servers) are connected when a user tries to log into his Autodesk Account through AutoCAD 2012?
Thanks in Advance, best regards from Austria,
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I am not sure which Autodesk Account this relates to - is the issue that you cannot sign into Subscription Center from AutoCAD 2012?
Could you post a screenshot of what you are seeing?
thanks for your reply. Please find attached a screenshot. Is AutoCAD using the windows proxy-settings? If so, which address do I need to pass by (it's not *.autodesk.com)?
In the meantime I found out, that AutoCAD 2012 tries to make a https connection to 220.127.116.11 which belongs to Amazon-S3 cloudfront.net Service. I also tried to bypass these addresses at our proxy - but without success.
Thanks in advance for further assistance,
best regards from Austria,
I am sorry for the waiting time!
What I found out so far is that the settings for the proxy should be the same for Autodesk Exchange and for the access to the Autodesk Account.
So the problem very likely is not in the proxy settings, but somewhere else.
We have seen some instances where the customer's User ID turned out to be the issue, because there were special character in it, for example an "@".
If this applies to you, could you please try the following:
Does it work now?
Ich hoffe es hilft!
Best regards / Viele Grüße
this isn't our issue. We do not have the possibility to enter our login information (as shown on the attached screenshot), as AutoCAD does not get the internet connection, because it does not use our proxy server.
Where to edit the proxy settings for AutoCAD 2012?
bei unserem Problem geht's darum, dass wir gar nicht die Login-Information eingeben können (siehe Screenshot), weil AutoCAD keine Internetverbindung bekommt, da es nicht unseren Proxyserver benutzt!
Wo werden in AutoCAD 2012 die Proxy-Einstellungen geändert?
please can you give some more details about your proxy configuration, so that we can understand why the settings from TS16732564 don't work for you?
Are you using Proxy authentication where the users have to enter a password to get to the internet?
If you are not comfortable giving details in the forum, please log a support case via Subscription Center and I will pick it up so we can communicate directly via phone or email.
the Proxyserver we use is "M86 Security - WebMarshal" Version 6.5.6.
The users do not need to ener username and password, as this software is using the Windows active directory credentials so verify the user.
If you need additional details, please let me know!
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