AutoCAD 2010/2011/2012

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New Member
philipprine
Posts: 2
Registered: ‎02-24-2010
Message 1 of 14 (2,983 Views)

Autodesk Content Service makes my computer unusable.

2983 Views, 13 Replies
06-16-2011 09:19 AM

Autodesk Content Service makes my computer so slow that it is unusable. I would like to know what this program does and whether I need it or not to run my student programs.

 

I removed the program using windows uninstall and my computer instantly began to respond again. Running Windows 7 Pro, 1 T 7200 rpm hard drive, 8 gb memory, quad core 775 chip. Nvidia video w/ 1gb memory.

 

This computer is lightning fast, no jitter or hanging in revit or auto cad until content services was running.

 

Thanks for your help.

Alumni
oleg.d1
Posts: 8
Registered: ‎04-22-2011
Message 2 of 14 (2,968 Views)

Re: Autodesk Content Service makes my computer unusable.

06-17-2011 07:08 AM in reply to: philipprine

Hi Phillip,

I am sorry to hear that the Content Service was causing your problems.  It is a file indexing service used by the Content Explorer feature in AutoCAD, and it certainly should not be impacting your machine (and you probably don't NEED it to run your student programs).

 

How did you trace computer's slowness to the Content Service?  Was the service using too much CPU, etc ?  What type of anti-virus software are you running ?

 

any info you can give us will be very helpful

 

thanks,

 

Oleg (ADSK)

New Member
philipprine
Posts: 2
Registered: ‎02-24-2010
Message 3 of 14 (2,953 Views)

Re: Autodesk Content Service makes my computer unusable.

06-17-2011 11:01 AM in reply to: philipprine

I use Avast anti-virus. also occasionally run Spy-Bot and CCleaner. I had a prior experience with what I believe was a downloader that Autodesk used for some time. It did the same thing. Through trial and error I eliminated and reinstalled programs until I found that Content Services was the culprit. With the Content service gone, my computer works lightning fast. when it was installed, every program I tried to start would hang forever. Even to access my e-mail I would have to hit reset and run in safe mode.

 

Could be an interaction with anti-virus or something. I am far more interested in using the computer than in maintaining it so I am not all that savy.

Valued Mentor
martti.halminen
Posts: 317
Registered: ‎12-31-2009
Message 4 of 14 (2,930 Views)

Re: Autodesk Content Service makes my computer unusable.

06-20-2011 02:35 AM in reply to: oleg.d1

Hello,

 

Another similar case here: the content service was using continuously up to 66 % CPU time (nice achievement on a dual-core processor, usually stuck programs only reach 50 % !)

 

- Out-of-the-box AutoCAD Mechanical 2012, Windows XP SP3 32-bit, 4 GB RAM, McAfee virus protection, running behind a corporate firewall maintained by IBM.

 

- Uninstalling the Content Service removed the continuous load, though AutoCAD is still unusable due to some other performance problem: every mouse move in the graphical window momentarily peaks the CPU load to about 48 %, causing 2 - 3  seconds lag in any operation (even picking points in the Line command, so it is not a problem of 3-D acceleration).

 

- Earlier AutoCAD versions run on the same machine with no performance problems.

 

--

 

Distinguished Contributor
RFUSE
Posts: 160
Registered: ‎04-23-2009
Message 5 of 14 (2,918 Views)

Re: Autodesk Content Service makes my computer unusable.

06-20-2011 06:50 AM in reply to: martti.halminen

 

What method did you use to remove content service?  Add-remove programs or something from ACAD?

 

After ACAD 2012 is open a while it gets real slow.  Anything to speed things up!

 

Thanks

Employee
Craig.Godfrey
Posts: 32
Registered: ‎06-07-2010
Message 6 of 14 (2,912 Views)

Re: Autodesk Content Service makes my computer unusable.

06-20-2011 07:46 AM in reply to: philipprine

Content Explorer is designed to index files that are specified in a watch folder or folders. As changes occur in that location the service will wake up and index the information. When you first run Content Explorer it will watch the ACAD samples folder, this could be why you are seeing the service using CPU. The content service is set to be a low priority which means that its load should go down when other programs need those resources.

 

Phillipprine - I will take a look at Avast and see if I can reproduce the issues you are seeing.

 

Martti.halminen - The continuous load is probably due to the fact its indexing files. When the CPU was at 66% did you check the statistics tab in content explorer to see if it was in fact indexing? If it was not indexing anything at the time then that's something we should look into. As you mentioned after removing the Content Explorer Service you are still having your performance problems so Content Explorer was not the source of your performance slow downs in ACAD, correct?

 

 



Craig S. Godfrey
Software QA Engineer
Autodesk, Inc.

Product Support
Silvia.Menon
Posts: 182
Registered: ‎06-11-2007
Message 7 of 14 (2,907 Views)

Re: Autodesk Content Service makes my computer unusable.

06-20-2011 08:14 AM in reply to: martti.halminen

Hi Martti,

 

regarding the remaining slowness you describe (after removing the Content Service) - does this still persist if you change the Windows 7 desktop theme to "Windows 7 Basic"?

 

Best regards,

Silvia



Silvia Menon
Support Specialist
Product Support
Autodesk, Inc.


http://www.autodesk.com/autocad-support

*Expert Elite*
dgorsman
Posts: 5,106
Registered: ‎10-12-2006
Message 8 of 14 (2,901 Views)

Re: Autodesk Content Service makes my computer unusable.

06-20-2011 09:09 AM in reply to: Craig.Godfrey

That does bring up a thought - does the Content service check for overall CPU useage or core useage?  How does it determine when the computer is 'idle'?  On most desktop computers there are usually a couple of cores which are idle most of the time; if the service is looking for idle cores it would be going flat out most of the time.  I'm not sure if thats what is happening, or what is intending to be happening.

----------------------------------
If you are going to fly by the seat of your pants, expect friction burns.
Adopt. Adapt. Overcome. Or be overcome.
A good question will be halfway to a good answer.


Employee
johnsaunders
Posts: 4
Registered: ‎04-30-2008
Message 9 of 14 (2,891 Views)

Re: Autodesk Content Service makes my computer unusable.

06-20-2011 10:29 AM in reply to: dgorsman

The Content Service spawns a small number of threads to perform its duties.  These threads perform taks like detect changes to files with watched folders, process those changes, and perform periodic maintenence activities on our data store.  Each of these threads are spawned with low thread priority.

 

We rely on Windows to assign CPU resources to our application in accordance with the prioritization rules defined by the operating system.

 

I hope this answers your question.

 

John Saunders

Software Engineer

Autodesk, Inc.

Valued Mentor
martti.halminen
Posts: 317
Registered: ‎12-31-2009
Message 10 of 14 (2,876 Views)

Re: Autodesk Content Service makes my computer unusable.

06-21-2011 12:51 AM in reply to: RFUSE

Windows Control panel -> add or remove programs

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