AutoCAD 2010/2011/2012

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Member
spointcsd
Posts: 5
Registered: ‎10-02-2012
Message 1 of 12 (1,153 Views)

Autocad 2010 freezes when trying to open new file or save as

1153 Views, 11 Replies
10-02-2012 12:06 PM

Hi,  we have a new lab in our district with Autocad 2010 64-bit version installed on HP Compaq 8022 Elite SFF computers.  There is 4 GB memory on the computers and a Quadro 400 graphics card.  Autocad and Windows 7 64-bit have both been updated to the latest versions.  The Autocad application locks up almost every time someone chooses the new document icon, or when they try to 'save as'.  Sometimes when they choose to open a new document first, close that dialogue box, then try to choose the new document icon it works ok.  But, for the most part, the application is unuesable. Some possible solutions we found online that don't work are to not use the Aero themes (we don't) and to not use Norton AV (we don't).

If someone can help or point us in the right direction it would be appreciated!


Ken

*Expert Elite*
Alfred.NESWADBA
Posts: 8,865
Registered: ‎06-29-2007
Message 2 of 12 (1,150 Views)

Re: Autocad 2010 freezes when trying to open new file or save as

10-02-2012 12:23 PM in reply to: spointcsd

Hi,

 

if you login as another user to Windows, does AutoCAD then open and save without any problem?

 

- alfred -

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Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at
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Member
spointcsd
Posts: 5
Registered: ‎10-02-2012
Message 3 of 12 (1,144 Views)

Re: Autocad 2010 freezes when trying to open new file or save as

10-02-2012 12:48 PM in reply to: Alfred.NESWADBA

No, that doesn't matter.  Whether logging in as an administrator, teacher, student, etc.  we get the same results unfortunately.

*Expert Elite*
Alfred.NESWADBA
Posts: 8,865
Registered: ‎06-29-2007
Message 4 of 12 (1,139 Views)

Re: Autocad 2010 freezes when trying to open new file or save as

10-02-2012 12:53 PM in reply to: spointcsd

Hi,

 

did it ever work in the past or have you currently installed AutoCAD 2010?

 

- alfred -

-------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at
-------------------------------------------------------------------------
Member
spointcsd
Posts: 5
Registered: ‎10-02-2012
Message 5 of 12 (1,133 Views)

Re: Autocad 2010 freezes when trying to open new file or save as

10-02-2012 01:06 PM in reply to: Alfred.NESWADBA

Yes, in the past it has worked with Autocad 2010 32 bit on Windows XP machines, but never with the 64 bit version on Windows 7 machines.  We are just rolling that out this year.  The closest thread I have found concerning the issue is here:

 

http://forums.autodesk.com/t5/AutoCAD-2010/AutoCAD-freezing-trying-to-open-files/td-p/2650108/highli...

 

But they haven't seemed to have found a true answer.

 

Thanks,


Ken

*Expert Elite*
Alfred.NESWADBA
Posts: 8,865
Registered: ‎06-29-2007
Message 6 of 12 (1,129 Views)

Re: Autocad 2010 freezes when trying to open new file or save as

10-02-2012 01:13 PM in reply to: spointcsd

Hi,

 

have you installed all servicepacks for AutoCAD 2010 also? (from >>>here<<< at least SP2)

 

- alfred -

-------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at
-------------------------------------------------------------------------
Member
spointcsd
Posts: 5
Registered: ‎10-02-2012
Message 7 of 12 (1,097 Views)

Re: Autocad 2010 freezes when trying to open new file or save as

10-03-2012 05:00 AM in reply to: Alfred.NESWADBA

Good morning.  Yes, under Communications Center it shows that my product is up to date.

*Expert Elite*
Alfred.NESWADBA
Posts: 8,865
Registered: ‎06-29-2007
Message 8 of 12 (1,089 Views)

Re: Autocad 2010 freezes when trying to open new file or save as

10-03-2012 05:50 AM in reply to: spointcsd

Hi,

 

>> Yes, under Communications Center it shows that my product is up to date

If your communication-center is active then disable it, that may also freeze AutoCAD for some phoning-home-seconds.

 

- alfred -

-------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at
-------------------------------------------------------------------------
Member
spointcsd
Posts: 5
Registered: ‎10-02-2012
Message 9 of 12 (1,084 Views)

Re: Autocad 2010 freezes when trying to open new file or save as

10-03-2012 06:52 AM in reply to: Alfred.NESWADBA

Thanks, but that didn't work either

*Expert Elite*
pendean
Posts: 21,596
Registered: ‎11-06-2003
Message 10 of 12 (1,077 Views)

Re: Autocad 2010 freezes when trying to open new file or save as

10-03-2012 08:02 AM in reply to: spointcsd

Change 2010's hardware acceleration cofiguration: 3DCONFIG command. You seem to be describing a pop-up/video/display issue.

 

Then there is a nasty .NET removal and reinstall process explained everywhere on these forums.

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