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    Valued Contributor
    johnshort
    Posts: 69
    Registered: ‎11-07-2010

    No access to help files

    142 Views, 4 Replies
    01-28-2013 09:39 AM

    AC 2012, Win 7, 64

     

    This is strange. I've had no problems before accessing the help files, but now I have no access at all.

     

    If I click the help button, the command runs, but nothing happens. Trying a search has the same effect.

     

    When I check the options, System tab, Access online content is greyed out.

     

    Regardless of which offline help browser option I choose, it stays that way.

     

    Please tell me this is something simple that doesn't require a reinstall.

     

    Thx in advance.

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    Distinguished Contributor
    Nik-D
    Posts: 134
    Registered: ‎09-10-2012

    Re: No access to help files

    01-28-2013 01:14 PM in reply to: johnshort

    I am not sur eof the problem but there is a similar thread ongoing at the moment also

     

    http://forums.autodesk.com/t5/AutoCAD-2012/F1-key-now-does-nothing/td-p/3753359

     

    You might find something there

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    Valued Contributor
    johnshort
    Posts: 69
    Registered: ‎11-07-2010

    Re: No access to help files

    01-29-2013 12:22 PM in reply to: Nik-D

    Good info, but no help.

     

    I used to be able to select help, and the first page that opened was the help/apps page. now nothing.

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    Distinguished Contributor
    imadhabash
    Posts: 116
    Registered: ‎08-06-2008

    Re: No access to help files

    01-29-2013 10:07 PM in reply to: johnshort

    Salam,

     

    TRY this please......From OPTIONS command, go for the last tab Profiles and set current any unnamed profile. then try to get help from CAD and see is ir work ?:smileysurprised:

     

    i face it in the past and it's work

     

    Regards,

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    Product Support
    Volker_C
    Posts: 155
    Registered: ‎10-20-2011

    Re: No access to help files

    01-31-2013 05:36 PM in reply to: imadhabash

    Hi,

    Are you still having problems with this? If so, can you test Help in another AutoCAD profile and post the results? You can do this as follows:

    • When in AutoCAD 2012
    • At the Command Line, type Options
    • In the Options dialog, select the Profiles tab
    • In the Profiles tab, select the current profile (there may only be one)
    • Click "Add to List" (This allows you to make a copy)
    • Give the copy an unique name and click Apply and Close
    • Select the newly created profile, Click Set Current
    • Click Reset
    • Click Apply
    • Click OK.

    Cheers,

    Volker

    Please let us know if your questions have been answered by selecting, "Accept as Solution"



    Volker Cocco
    Support Specialist
    Product Support
    Autodesk, Inc.

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