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    Active Member
    jr.chhor
    Posts: 8
    Registered: ‎06-24-2010
    Accepted Solution

    Content explorer

    1549 Views, 19 Replies
    04-13-2011 07:11 AM

    Hi everybody,

     

    I work with W7 64 bits SP1
    I can't lauch Content explorer in AutoCAD 2012 French. I got message error "net.pipe... " not available in local computer.

    Please see attched screenshot (sorry for French language).

     

    I apply hotfix from http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=16732560&linkID=9240618

    It can't solve this trouble.

     

    I uninstall only Content service and install it again, the pb still exists.

    I uninstall properly AutoCAD 2012 French and install again, the same message always appears.

    I always can't use Content explorer in AutoCAD 2012.

     

    Do you have some idea about it ?

     

    JR

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    Distinguished Contributor
    Posts: 214
    Registered: ‎11-19-2008

    Re: Content explorer

    04-13-2011 10:17 AM in reply to: jr.chhor

    I can launch the Content Explorer but then cannot explore anything, same config, french version...

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    Employee
    Craig.Godfrey
    Posts: 32
    Registered: ‎06-07-2010

    Re: Content explorer

    04-13-2011 12:52 PM in reply to: jr.chhor

    JR,

     

    Can you go to the Windows start menu and type in Services, then look for "Autodesk Content Service". Is the service currently running? Is the startup type set to Automatic? If the service is not started are you able to start it manually?

     

    Secondly it looks like you installed the Public service when you re-installed instead of the Personal Service. The Public version is meant to be installed on network machines to share content with other users. The Personal Service is what is installed by default when you install ACAD and it is meant for indexing content on your personal machine. I would recommend uninstalling the Public service and re-installing the Personal.

     



    Craig S. Godfrey
    Software QA Engineer
    Autodesk, Inc.

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    Distinguished Contributor
    Posts: 214
    Registered: ‎11-19-2008

    Re: Content explorer

    04-13-2011 01:19 PM in reply to: Craig.Godfrey

    Well... this is more confusing than I thought. Can you clarify this please?

     

    I am the only one using AutoCAD on my computer, should I install the Content Explorer service for personnal use on my computer or is it installed by default?

     

    In case I installed the Public Content Service by mistake, how do I replace it with the personnal Content Service?

     

    In the Content Service setup panel at install time, there are two options to choose from, public and personnal but both are grouped under the Autodesk Content Service section whose description mention only a network install, why propose a personnal option for a network install?

     

    Can you look at the attached screen grab? Thanks for your help.

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    Distinguished Contributor
    Posts: 214
    Registered: ‎11-19-2008

    Re: Content explorer

    04-13-2011 01:50 PM in reply to: Exmateria

    This is getting worse! I tried uninstalling the public service and reinstalling the personnal one, now I have the same error message than the original poster on this thread... The service will not event start manually in the Windows configuration panel.

     

    Apparently, trying to reinstall completely AutoCAD won't bring us this service running like it was said earlier... Great!

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    Active Member
    jr.chhor
    Posts: 8
    Registered: ‎06-24-2010

    Re: Content explorer

    04-14-2011 12:51 AM in reply to: jr.chhor

    Hi,

     

    I've already uninstalled AutoCAD 2012 properly (I also use ccleaner to clean my computer), deleted all temp files, restart my computer with admin right, disactivated anti-virus and then installed AutoCAD 2012 again. The content service (personal ?) is included during the installation by default.

    After I restart my computer, when I lauch Content explorer in AutoCAD, I always the same error.

    Could you tell me what is "net.pipe" ?

     

    Thanks

    JR

      

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    Distinguished Contributor
    Posts: 214
    Registered: ‎11-19-2008

    Re: Content explorer

    04-14-2011 01:30 AM in reply to: jr.chhor

    I solved my problem with a complete reinstall on my work 32bits computer, I will try the same procedure on my 64bits computer at home tonight. (for french readers, screen capture of the error I got)

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    Employee
    Craig.Godfrey
    Posts: 32
    Registered: ‎06-07-2010

    Re: Content explorer

    04-14-2011 06:14 AM in reply to: jr.chhor

    JR,

     

    Content Explorer is made up of two parts, the Client and the Service. The error "net.pipe" is happening because the content service is not running and the client cannot talk to the service. Did you have a beta version of AutoCAD 2012 installed on your machine? If you did the old beta index may still be on your machine and causing the issue. Either way you can try the following to see if it helps get the service up and running. Go to Windows Explorer and navigate to "C:\programdata\Autodesk\Content Service\Server" and delete the files and folders in that directory. This will delete all files that might have been indexed in the past so you will need re-configure your watch folders and index the files again. Once you have deleted those files go to the Windows start menu and type in Services. Find the Autodesk Content Service and start it. If the Service starts then you should no longer get the "net.pipe" error you are experiencing.

     

    As for the Personal/Public service. When you install AutoCAD the Personal Content Service is installed automatically. The install section for Content Explorer under Tools & Utilities has two functions. If you want to install the service on a remote (network) machine or if you need to re-install the personal service.



    Craig S. Godfrey
    Software QA Engineer
    Autodesk, Inc.

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    Distinguished Contributor
    Posts: 214
    Registered: ‎11-19-2008

    Re: Content explorer

    04-14-2011 06:18 AM in reply to: Craig.Godfrey

    I understand better now, Yes I had the beta before but I used the cleanup utility supplied. Will try what you said on my home computer and let know people here, thanks again for your fast response.

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    Distinguished Contributor
    Posts: 214
    Registered: ‎11-19-2008

    Re: Content explorer

    04-14-2011 09:53 AM in reply to: jr.chhor

    Purging the index files worked! Thanks a lot!

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