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Hello. I use older versions of AutoCAD at work (14, 2002 and 2004) along with more recent versions of Autodesk TrueView (2010 & 2014).
@pendean wrote:
....Ask them to save it down to R2004 or ....
Since you have DWG TrueView, that also has the ability to convert it to any of several earlier formats for you [DWG Convert, the icon with the little pages and a red pointer triangle in the 2013 version I have].