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Post 1 of 31

3ds max 2016 Visual C++ Runtime Library Runtime Error

3869 Views, 30 Replies
04-19-2015 05:32 AM

Like it says.

This happens whenever I close the application.

3ds Max still running in Task Manager Processes and Microsoft C++ Visual Runtime still running in Task Manager Applications

 Shutting down 3ds Max in Task Manager Processes closses all.

 

 

 

 

Post 2 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-19-2015 06:12 AM in reply to: Jamma247
This only happens when Wacom Cintiq is on.
Post 3 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-19-2015 08:04 AM in reply to: Jamma247

I have the same problem and am using a Wacom Intuos Pro. I think you are correct that this is related to Wacom. In general, 3dsmax 2016 seems to make my tablet feel laggy especially when switching to other apps with 3dsmax running.

 

After closing max, I am using a batch file to kill the 3dsmax.exe process to stop the error messages.

 

killmax.bat

taskkill /F /IM 3dsmax.exe

Post 4 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-19-2015 10:06 AM in reply to: Steve__Burke

The irony is I would not want to use the wacom for left hand navigation anyway as I use Space Pilot for viewport navigation.

But... I do need the wacom running at the same time, Zbrushing and Gozing to 3ds max not so fun with these errors cluttering up

Post 5 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-22-2015 07:51 AM in reply to: Jamma247

Hello everyone, 


I'm gathering info and will send your issue to 3ds Max product development.

 

Please post here exact Windows OS and model of WACOM's you are using.

 

Will enter all that into the report for you.

10682566 

 

Thanks

VR



Vishnu Ramdass
Post 6 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-22-2015 09:01 AM in reply to: VishnuR

 

Windows 7 64bit and Windows 8.1 64bit with Wacom Intuos Pro.

Mastering Autodesk 3ds Max 2013
http://www.amazon.com/Mastering-Autodesk-3ds-Max-2013/dp/1118129717/ref=zg_bs_4135_2
Post 7 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-22-2015 12:17 PM in reply to: iadproductions

Windows 7 64 bit

 

Wacom Intuos Pro with latest driver I could find: 6.3.11-4a

 

I get the same error message every time I close max. The error repeats until I force close the 3dsmax.exe process.

 

I DO NOT get the error message when I use max but DON'T touch use the tablet with 3dsmax (my tablet is always plugged in). Normally I use my tablet as my mouse. I have the touch features of my tablet disabled at all times.

 

I DO use a KVM switch to jump between different computers, probably not related but adding it as a data point.

Post 8 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-22-2015 04:24 PM in reply to: Steve__Burke

Same issue here.

 

Wacom Intuos 5 Touch

Touch not enabled

I too use my tablet as my mouse

Latest drivers (as of 4/2015)

 

 

------------------------------------------------------------
------------------------------------------------------------
3ds Max (3D Studio thru Max 2016), ASUS Z10PE-D8WS Motherboard,
Xeon E5-2650-V3 Dual Processor, Dual Hydro H80i CPU Chiller, 64 GB DDR4 Ram,
Quadro K5200 Display Adapter, Space Pilot Pro, Windows 10 10586, Dual Monitor, Cintiq 13HD
------------------------------------------------------------
Post 9 of 31

Betreff: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-23-2015 04:46 AM in reply to: Jamma247

Jamma247 schrieb:

 

 

 


 

Sometimes i get the same error, but i haven't any wacom, just a simple mouse.

 

Win 8.1 64Bit

 

 

EDIT: In windows system log i found some information, related to this:

Name der fehlerhaften Anwendung: WSCommCntr4.exe, Version: 4.0.3.0, Zeitstempel: 0x52e23951
Name des fehlerhaften Moduls: MSVCR110.dll, Version: 11.0.51106.1, Zeitstempel: 0x5098826e
Ausnahmecode: 0xc0000409
Fehleroffset: 0x00000000000740c4
ID des fehlerhaften Prozesses: 0x2a80
Startzeit der fehlerhaften Anwendung: 0x01d07da93d87114f
Pfad der fehlerhaften Anwendung: C:\Program Files\Common Files\Autodesk Shared\WSCommCntr4\Lib\WSCommCntr4.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\MSVCR110.dll
Berichtskennung: 744140cd-e9ae-11e4-826f-10c37b6d0bb4
Vollständiger Name des fehlerhaften Pakets: 
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: 

 and:

Name der fehlerhaften Anwendung: WSCommCntr4.exe, Version: 4.0.3.0, Zeitstempel: 0x52e23951
Name des fehlerhaften Moduls: MSVCR110.dll, Version: 11.0.51106.1, Zeitstempel: 0x5098826e
Ausnahmecode: 0xc0000409
Fehleroffset: 0x00000000000740c4
ID des fehlerhaften Prozesses: 0x2a80
Startzeit der fehlerhaften Anwendung: 0x01d07da93d87114f
Pfad der fehlerhaften Anwendung: C:\Program Files\Common Files\Autodesk Shared\WSCommCntr4\Lib\WSCommCntr4.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\MSVCR110.dll
Berichtskennung: 744140cd-e9ae-11e4-826f-10c37b6d0bb4
Vollständiger Name des fehlerhaften Pakets: 
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: 

 

Jens

------------------------------------------------------------------------------------------------------------------
https://github.com/jedie/3dsmax_bugs | https://github.com/jedie/3dsmax_patches
Post 10 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-23-2015 07:56 AM in reply to: VishnuR

I get the same error when closing 3ds Max 2016.  Tried a reinstall twice and cleared out the registry entries, reboot etc.  The error does go away when I remove my Wacom as mentioned abobe (didn't think of that until I read it here).

 

Thanks for looking into this, Vishnu!

 

Joel Gray

 

-----

 

Specs:

Wacom Intos Pro Small

Windows 8 64-bit, x64-based processor

30GB RAM

Intel Core i7-3930K @ @ 3.2 GHz 3.2 GHz

Nvidia GeForce GTX 580

 

Post 11 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-23-2015 12:34 PM in reply to: joelgray

Hi Joel and everyone, 

 

Thanks for your responses on this.

 

Am entering all your data into the report, 

hopefully we can get some good movement on this.

I'll go bug some of you privately for your System Info .nfo files

so no need to post here if you if you're concerned about privacy.

# 10682566 

 

Best Regards

VR



Vishnu Ramdass
Post 12 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-25-2015 10:41 AM in reply to: VishnuR

I get the same error with Max 2016 regularly too! Mostly after I exit Max and start it again. I don't have a tablet. Please check the attached screenshot:

 

==============
3ds Max subscription customer
| Max 2016 SP3 EXT1 | Intel i7 4930k | 32GB RAM | Nvidia GTX 980 (4GB) | SSD | Win10 | Nvidia Driver 350.12 WHQL
Post 13 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-29-2015 04:44 AM in reply to: VishnuR

same issue as everyone else, just unplugged my tablet and it goes away.

Windows 7

Wacom Bamboo

Post 14 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-30-2015 08:36 AM in reply to: reptilebeats

Sorry VishnuR for my manners.

 

I am running win7 64bit on an SSD with 6 gig ram. Running 3DS Max 2016. My Graphics card is GTX680 4 gig ram. I have wacom cintiq 24HD touch (model DTH 2400/K) and 3dconnection space pilot pro attached. All drivers are most recent.

Post 15 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

04-30-2015 10:54 PM in reply to: Jamma247

I saw this error when I tried to set up 2016 to run all the plugins that I have in 2015. In my case, the error was one of these plugins: nPower Power Nurbs or one of and/or all of Afterworks plugins (Fume, Afterburn, etc). I manually added them to Max 2016 and was seeing this error. When I removed them from my plugins folder, the error went away. This isn't necessarily related to others seeing the error, but it may be helpful for the devs. I was just tinkering. (And so no one feels that the plugins are poor, it must be pointed out that I was just copying files from the plugins folder which might not be the entire installation needed for any of these plugins... and I did this before the plugins have been officially green-lighted for 2016.)

Shawn Olson

Developer of Wall Worm - the 3ds Max Pipeline for the Source Game Engine
CorVex Level Design Plugin
PropLine: Parametric Prop Distribution

3ds Max 4/Gmax - 3ds Max 2017
Mudbox 2009-2016

Windows 10 x64
i7 930
12GB RAM
Geforce 980
Post 16 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

06-06-2015 06:25 AM in reply to: VishnuR

Windows 7 Professional SP1 (64-bit), Wacom Intuos5 Touch with driver version 6.3.11-4

Post 17 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

07-02-2015 09:53 AM in reply to: m1de23

any news here?!?

 

Think this results in another the problem:

 

I start max and can't confirm the "open dialogs" like "other system unit" or "other gamma"... It's freeze.

 

Then i look into taskmanager and see there is another 3dsmax.exe... But this it the old closed one. So i kill the process and then comes the "Visual C++ Runtime Library Runtime Error"

Jens

------------------------------------------------------------------------------------------------------------------
https://github.com/jedie/3dsmax_bugs | https://github.com/jedie/3dsmax_patches
Post 18 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

07-03-2015 12:44 PM in reply to: jens.diemer

Hi Jens and 3ds Max friends, 

 

I checked and here's a quick update:

This one is still under investigation, actually further along in testing.

 

Fix is still in the works, soon but no exact date set yet. 

Sorry for any generic answers, that's about all I have now.
Good news is we're closer to a final fix , just need to be sure its not affecting other things.

 

Best Regards

VR

 



Vishnu Ramdass
Post 19 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

07-20-2015 05:43 AM in reply to: VishnuR

VishnuR schrieb:

This one is still under investigation, actually further along in testing.

 

Fix is still in the works, soon but no exact date set yet. 

Sorry for any generic answers, that's about all I have now.

 


It seems that this is the default response to all reported bugs.

 

This is why i love OpenSource development. Then you can really see what's happens, while AD is a black-box.

 

 

However, i found another bug that's related to this:

 

Sometimes i can't confirm the "File Load: Gamma & LUT Settings Mismatch" dialog on max 2016 startup. I see the dialog but can't click on "OK", because the whole max GUI is freezed.

 

This happens if there was a old "3dsmax.exe" process ended, but runs invisible because of the "Visual C++ Runtime Library Runtime Error"... Works-a-round:

 

  1. terminate the old "3dsmax.exe" process
  2. the "C++ Runtime error" dialog comes to front
  3. confirm the C++ error
  4. the new 3dsmax GUI is now not freezed
  5. Confirm "File Load: Gamma & LUT Settings Mismatch" dialog is now possible

 

Jens

------------------------------------------------------------------------------------------------------------------
https://github.com/jedie/3dsmax_bugs | https://github.com/jedie/3dsmax_patches
Post 20 of 31

Re: 3ds max 2016 Visual C++ Runtime Library Runtime Error

08-17-2015 06:40 AM in reply to: jens.diemer

This is how it is in win10.

 

 

This time you can simply dismiss the error window without needing to task manager end task.

 

 

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