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Registered: ‎03-23-2007
Accepted Solution

Problem starting Max 2014 after a crash

2107 Views, 3 Replies
11-08-2013 03:55 AM


My Max 2014 crashed with the usual dialogue box to save under autorecover. On closing, it also then crashed Windows 7, which recovered itself.

On trying to restart Max, it loads the plugins Ok and then says "starting Max". It then gives me the same error message dialogue box:

"An error has occurred and the application wil now close.

Do you want to attempt to save a copy of the the current scene?"


If I say yes, I note that it is the same scene I was working on before the crash, although Max did not open it yet. I let it send the error report, but have not received a reply.

I tried a system restore to a week ago, then a Max repair from the control panel and finally uninstalling and re-installing Max with all the SP's and updates, but always get the same on startup.

It would seem that Max is OK but it somehow remembers what it was doing at the crash and keeps returning there. Perhaps it is a file that needs to be deleted but I don't know which or where.

Can someone please help?


Windows 7 Ultimate

Intel i7-2600 3.4 GHz


Valued Mentor
786 Posts
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Registered: ‎09-05-2010

Re: Problem starting Max 2014 after a crash

11-09-2013 05:39 AM in reply to: iceman-clive

This probably means one or more of the files in your appData is corrupt.


Do this.


Navigate to C:\Users\YourUser\AppData\Local\Autodesk\3dsMax


Rename the 2014 - 64bit folder to something else like Backup2014.


Now start Max.


Also, since it showed the wrong file at load, i'd suggest you navigate to your 3ds Max project folder and look for a file called maxstart.max in the scenes folder. If there is such a file, rename it to something else.


Now launch Max and see if it is correct.


You will need to reapply any macroscripts/preferences that are now lost by reinstalling those plugins that made them or by copying them from your renamed folder above.

Shawn Olson

Developer of Wall Worm - the 3ds Max Pipeline for the Source Game Engine
CorVex Level Design Plugin

3ds Max 4/Gmax - 3ds Max 2015 SP2
Mudbox 2009-2015

Windows 7 x64
i7 930
Geforce 480x2
11 Posts
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Registered: ‎03-23-2007

Re: Problem starting Max 2014 after a crash

11-10-2013 05:26 AM in reply to: lightcube

Thanks Shawn,

This solved the problem.

Kind Regards,


5 Posts
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Registered: ‎01-25-2014

Re: Problem starting Max 2014 after a crash

02-02-2014 01:28 PM in reply to: iceman-clive

Thanks Shawn,


Couldn't quite find the files you mentioned but I did find (and rename) MaxStartUI.musx. Got max to start.