2015 Design - SP2 Failed installation

[darawork]

Why am I not surprised?

I have Administrator group policy. Right-click 'Run as administrator...' used.

Version=1
EventType=PCA2
EventTime=130542269838749051
Consent=1
UploadTime=130542269838749051
ReportIdentifier=f39348da-3373-11e4-a05b-4437e678cbc0
Response.BucketTable=5
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=setup.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=0.0.0.0
Sig[2].Name=Problem Signature 03
Sig[2].Value=setup.exe
Sig[3].Name=Problem Signature 04
Sig[3].Value=unknown
Sig[4].Name=Problem Signature 05
Sig[4].Value=unknown
Sig[5].Name=Problem Signature 06
Sig[5].Value=1
Sig[6].Name=Problem Signature 07
Sig[6].Value=201
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=6153
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Program compatibility problem
ConsentKey=PCA2
AppName=setup.exe
AppPath=C:\Users\dgrehan\Downloads\3dsMaxDesign2015_SP2\setup.exe
ReportDescription=This program might not have installed correctly

Mentions 'Program compatibility problem'.

I have downloaded the 2015 Max Design specific file.

[philip.s]

Is there an additional installation log that you can check for potential clues?

[darawork]

Hi and thanks for the tip. I created a logging string with regedit and retried the installation. When it failed it made an MSI*.log in %Temp%. It's 18,760kb.

So I copied some important bits out for you:

Property(S): ServicePackLevel = 1
Property(S): MsiRunningElevated = 1
Property(S): ACADLICENSETYPE = Stand-Alone License
Property(S): PATCH = C:\Users\dgrehan\AppData\Local\Temp\RarSFX0\3dsMaxDesign2015_SP2.msp
Property(S): WindowsBuild = 7601
Property(S): ShellAdvtSupport = 1
Property(S): VersionDatabase = 405
Property(S): SRCTEST = C:\Users\dgrehan\AppData\Local\Temp\RarSFX0\3dsMaxDesign2015_SP2.msp
MSI (s) (C8:A4) [11:00:35:742]: Product: Autodesk 3ds Max Design 2015 - Update 'Autodesk 3ds Max Design 2015 SP2' could not be installed. Error code 1603. Additional information is available in the log file C:\Users\dgrehan\AppData\Local\Temp\MSIf78e6.LOG.

MSI (s) (C8:A4) [11:00:35:742]: Windows Installer installed an update. Product Name: Autodesk 3ds Max Design 2015. Product Version: 17.2.259.0. Product Language: 1033. Manufacturer: Autodesk. Update Name: Autodesk 3ds Max Design 2015 SP2. Installation success or error status: 1603.

MSI (s) (C8:A4) [11:00:35:743]: Note: 1: 1729 
MSI (s) (C8:A4) [11:00:35:743]: Note: 1: 2205 2:  3: Error 
MSI (s) (C8:A4) [11:00:35:743]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1729 
MSI (s) (C8:A4) [11:00:35:743]: Note: 1: 2205 2:  3: Error 
MSI (s) (C8:A4) [11:00:35:743]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 
MSI (s) (C8:A4) [11:00:35:743]: Product: Autodesk 3ds Max Design 2015 -- Configuration failed.

MSI (s) (C8:A4) [11:00:35:743]: Windows Installer reconfigured the product. Product Name: Autodesk 3ds Max Design 2015. Product Version: 17.2.259.0. Product Language: 1033. Manufacturer: Autodesk. Reconfiguration success or error status: 1603.

http://support.microsoft.com/kb/834484 (Error 1603).

This seems to be along the similar lines as previous users errors when installing SP1, myself included.

[Steve_Curley]

Search for "1603" here - Max, Maya and MayaLT have suffered from this. IIRC lose your firewall and AV while installing (amongst other things).

Error 1603 during installation of Autodesk software
Some Products Failed to Install, Result 1603

If necessary follow the links on those pages as well. (Yes I know they're for Maya but the solutions are common across the products).