2012 License Update

[lightcube]

I got a call from my reseller who was getting my new license server file to include Max 2012... he just told me that Autodesk hasn't updated my license for 2012 yet... despite being on Subscription and being able to download 2012.

I am curious if others have had this issue yet? Is it an issue of having a network license?

[PiXeL_MoNKeY]

Stuff is still being rolled out and processed. I have a personal standalone license as well as a standalone license for work. The serial/product key for the work license has been updated to 2012, while my personal license is still showing 2011.

-Eric

[Doughboy12]

That may be why my product code won't go through...?

[brian]

I just got off the phone with my reseller. Our license information was changed to Maya, and appears to be corrupted. My reseller is indicating that they are receiving a number of calls about this problem, so it may be widespread.

[lightcube]

So my reseller has gotten back to me and said there was some kind of delay that Autodesk is having with sending out new licenses/serial numbers. Seems odd since it feels like there are plenty of people who do have access so far.

Anyway... now I have to practice what I preach to my kids all the time... patience... Now I remember what it was like to be a kid who's waiting for the trip to the amusement park to end...

[ErikJDurwoodII]

My MAX license was also switched to Maya. Still waiting on a response from them.

[foglevel]

My license was switched to Maya, also.

[dongray]

Guessing that is what happened to mine too,
called but they were closed.
Just checked to confirm my subscription says Max 2012,
I remember now that it did, but the site is down again.

[lightcube]

Maybe this is an issue of choosing Box as the delivery option in the Subscription Center? Maybe you don't get the new serial number until the boxes are printed if you do that? I've always left it box since it makes a good center piece for the book shelf...

Anyway... installed it on several machines but can't play with it yet... the suspense is killing me!

[rhenley]

No I don't think so. We have the new serial number (it's available in the subscription's contact coverage), but there are no network licenses available for us as yet.

[brian]

My reseller indicated that the license controller was a secondary vendor to Autodesk. As my reseller is primarily an Autocad dealer, and they were reporting several complaints, it sounds like a database problem with the accounts. I put in a request from my reseller and two days later the problem was fixed.

[lightcube]

That's what I was feeling... so I called Autodesk directly and they handled the issue for me. Although I was told that Autodesk had 30 days to give out the new license according to the license agreement, the subscription support line updated my info within a couple hours.

[dongray]

Called the given number I received in the email response after contacting them
and was told my subscription wasn't updated to 2012 yet,
that they upgrade in blocks of contract numbers.

[dongray]

"installed it on several machines but can’t play with it yet"

Why not use it in trial mode?

[lightcube]

I was originally told that it wasn't released yet. When I said that according to the forums here, others are using it, I was then told it had been delayed. Then I was told the same thing you mention... that it was released in blocks (as Eric insinuated in an earlier post)... but for some reason that didn't set too well with me... seems odd that a database of serial numbers has to be processed in blocks rather than just done (but maybe it's a volume thing to keep databases not getting hit too hard at once... dunno...)

Anyway, that's when I called Autodesk and was told the same thing directly... that it is rolled out in chunks... but the lady was kind enough to manually push the license through.

So she made me happy and I got to test it out a little last night and this morning finally!

[Anonymous]

Must be common problem, my 3ds Max 2012 was switched to Maya also 😞

Garbage in Garbage out, must be Autodesk operator error 🙂